Food-and-Drink – Eternally Linked

In the proverbial question of the chicken or the egg, the operative word is or. One came first or the other came first – not both. Same with the game of chess; you choose to be the black or the white, not every piece on the board.  And the song you selected this morning to begin your morning commute? It was one of your favorites, not two (unless you found a mashup). So it boggles my find to discover, at Costco of all places, you can have a hot dog and a soda… just not or. It’s food and drink – or it’s nothing at all.

It’s been a while since I’ve shopped at Costco, so last Sunday’s visit felt like more than just a battle for space in the aisles.  Featured items seemed new and interesting and the free samples beckoned more than usual.  My wife and I go to Costco for paper goods, produce, wine, and not much else, so we made it to check-out sooner than most, but there was still a pretty good line of people.  While we waited, I realized Costco is savvy with its store layout.  Approaching the cashier, you face… the food court.  On this day, the court was b-u-s-y, with just about every seat taken.

I never ever patronize the food court at Costco (I like to think I lean healthier) but something triggered my brain this time around.  Just after July 4th a local radio host commented how “Costco hot dogs are the best, and believe me, I know hot dogs.”  Suddenly a Costco hot dog sounded pretty good!  So I asked my wife to stay in line while I pursued our spur-of-the-moment lunch.  A lot of people were standing by the counters (looking nothing like a line) and I realized they were already waiting for orders.  You see, at Costco you self-order on a computer screen – just touch the picture of the food or drink you want and insert a credit card.

Pepperoni pizza.  Hot turkey and provolone sandwich. “Chicken bake”.  Caesar salad.  Hot dog and a soda.  Ice cream.  Those are pretty much your choices at Costco.  The menu isn’t big and it’s certainly not your dietician’s recommendation, but it’s what the average Costco patron wants.  Just not this patron.  Not quite.

“Inseparable”

You Costco regulars already know this.  A hot dog and a 20 oz. soda at the food court is only $1.50.  Always has been and purportedly always will be.  But here’s the rub.  The computer screen doesn’t offer a picture of a hot dog.  You’ll only find a hot dog with a soda.  But there’s also a soda without a hot dog.  In what world of logic does this make sense?  I want a hot dog, Costco sells hot dogs, but I can only have one if I buy a 20 oz. soda as well.  But I don’t want a soda…

This quickly became a matter of principle (as you might expect).  I mean, $1.50 is reasonable for a hot dog so why not just go for the combo and throw away the empty soda cup, right?  Yeah, I wish it were that easy for me.  I challenged a couple of Costco employees about it back in the checkout line, and both said, “That’s the way it’s always been. It’s a nod to tradition. They’ll never change the price and they’ll never unlink the hot dog and the soda”.  When I pointed out that, hey, you could buy a soda on its own (but not a hot dog on its own), that made them pause.  A little.

Scold me now, please.  There’s a war going on in Eastern Europe.  Food and gas prices are through the roof.  The U.S. is experiencing one of its hottest summers in decades with states forced into rolling blackouts.  Meanwhile, I’m pitching fits because I can’t buy a hot dog all by itself at Costco.

Fittingly, you get the last laugh.  My wife and I pulled out of the Costco parking lot and still had a taste for a hot dog, and the only place we could think of was a little sports bar in my mother-in-law’s neighborhood.  So we go there and I order a hot dog with fries while my wife opts for the bratwurst with Tater Tots. (and yes, for those of you keeping score I could’ve ordered this hot dog all by itself).  Then the cashier rings up the order and says, “That’ll be $30.00” (not $1,50, not $3.00 – thirty bucks).  And how was my hot dog?  Delicious, actually. I’d have the same thing again nex time.  I just need to stop thinking about how I could’ve had twenty Costco hot dogs (and a bunch of empty soda cups) for the same price.

This is Dough-NUTS!

Earlier this week, Krispy Kreme held the grand opening of its newest store just a few miles from my house. You’d have thought the first customers through the doors won the state lottery. I’ve never seen such an amped-up bunch of doughnut-lovers, at least the ones who stepped up to the television cameras. Even the news anchors caught the fever, practically giddy with their coverage, which in turn had me thinking, “Hello? Isn’t there anything more important going on in Colorado Springs?” Welcome to America, where the opening of a fast-food restaurant makes headline news.

Full disclosure: I’ve had a Krispy Kreme doughnut and they’re positively scrumptious.  Put a box of the original glazed in front of me and I’ll polish off at least half of ’em.  But that was years ago, back when Krispy Kreme was new and novel.  Today?  I take ’em or leave ’em, and apparently I leave ’em because I can’t tell you the last time I ate any brand of doughnut.  Regardless, doughnuts aren’t really my topic today; doughnut customers are.  Specifically, the ones who would get up at oh-dark-hundred just to say they’re among the first through Krispy Kreme’s doors on opening day.

Why?

Maybe these nuts for doughnuts are the same people who purchase tickets to the opening of a feature film; the ones who wait hours in line, watch the sold-out midnight show, then fall into bed bleary-eyed at 3am.  I want to get down on my knees and plead with them, “Hey you, the movie will be shown a hundred more times and will be just as good as the first showing”.  Why give up a good night’s sleep to say you saw it first?  Krispy Kreme will sell their doughnuts for years and they’ll taste just as good next year (and the year after that) as they do on “Grand Opening Day”.  Why the rush?

Here’s something else I don’t understand.  This same fast-food frenzy applied to Chick-fil-A, In-N-Out Burger, and two weeks ago, Whataburger when they opened their first stores in town.  The local news gave us updates for months until their “big days”, then cars backed up by the dozens through the drive-thru, then all you’d hear from neighbors was, “Did you hear what just opened?” like it was the juiciest bit of gossip ever. I can think of a dozen local, family-owned restaurants opening in the past several years, and not one of them earned the same hype as these national-chain fast-food commoners.  It’s like we Americans are addicted to fast food.  Which of course, we are.

Why again?

If I’d kept the local news on all day Tuesday, I would’ve seen the same on-the-spot reporter at Krispy Kreme, giving updates every two or three hours on the progress of the grand opening.  Instead, I just pulled up the news channel website and watched her short videos, one after the other after the other.  This reporter was at Krispy Kreme the entire day (that’s 5:30am-10:00pm for those who are counting).  She managed to look as fresh and bubbly with the first interview as with the last.  Probably hyped up on doughnut sugar.

At least she was getting paid.  Those first customers chose to be there voluntarily, which leads me to this question: what does the rest of your day feel like when you’ve been up since 3:00am?  One customer thought to pack pillows and blankets into her car for her three (pajama-clad) kids, so they could sleep while her husband waited in a line so long, the camera couldn’t find the end of it.  Another customer looked and talked like he’d just received his U.S. citizenship from a very faraway land, espousing the merits of the Krispy Kreme over the lesser doughnuts of his homeland.  A third customer, several dozen-doughnut boxes stacked carefully in her hands, boasted how popular she was going to be when she showed up at work (and between you and me, she looked like she’d had plenty of Krispy Kremes already).

Here’s my favorite part of this “news story”.  This isn’t the first Krispy Kreme to open in Colorado Springs.  Years ago, when KK doughnuts were a new rage, Colorado Springs got its first store.  A few years later it closed.  After that, you could only get pre-boxed Krispy Kremes at a few convenience stores around town.  After that you couldn’t get them at all.  Then several years pass.  Now we’re doing it all over again, with the same amount of hype.  To which I conclude: What does it say about your city when headline news that doesn’t deserve to be headline news becomes headline news all over again?

Now there’s a sentence I never thought I’d write.

Some content sourced from the Krispy Kreme website.

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Lego Grand Piano – Update #11

(Read about how this project got started in Let’s Make Music!)

Today’s build stepped away from the body of the piano (again). Bag #11 – of 21 bags of pieces – started out as a bit of a mystery.  If I’d looked closer at Mr. Instruction Manual, I’d have known what was coming.  At some point in the thirty-five-minute assembly it became obvious.  Keys, Francis Scott.  Piano keys.

I put the Bag #11 keys side-by-side with the piano in the second photo so you can get a sense of scale.  They’re kind of a “module”, which should insert comfortably into the front of the piano later.  My next several builds may be more of the same.  Remarkably, the keys are weighted just like a real piano.  Press one down and the red-tipped weight way at the other end brings it back up.  Think see-saw.  Lest this photo has you thinking “easy build”, Bag #11 contained well over 200 pieces.

Running Build Time: 8.7 hours.  Musical accompaniment: Ravel’s Boléro (twice through). Leftover pieces: 2

Conductor’s Note: Boléro is one of my favorite classical pieces and Ravel’s most famous work.  Listeners either love it or hate it.  It’s a fifteen-minute variation on two themes, with the orchestra building slowly to its crash-bang finale.  The repeating themes are so simple I could probably play them with just the few piano keys I built today.  Ravel composed Boléro as a ballet (it does sound like a dance or a march) and predicted most orchestras would refuse to play it.  He was wrong.  Boléro also gained considerable notoriety as the theme music for the 1970s movie 10, starring Bo Derek and Dudley Moore.

Some content sourced from Wikipedia, “the free encyclopedia”.

Tale of the Little-Dog

When my son and his wife visited with their daughters last week, the consensus for dinner was hamburgers and hot dogs on the grill.  These choices were noteworthy in that I honestly can’t remember the last time I ate a hot dog.  Sweet Italian sausage?  A couple of times a month cut up into a stir-fry of vegetables.  Beer brats?  Also delicious, hot off the grill with a little mustard.  But a hot dog is child’s play by comparison.  Or should I say, a “dachshund sausage”?

It’s true.  The Germans, who by all accounts can take credit for the invention of the hot dog (five hundred years ago!) nicknamed their frankfurters “dachshunds” – or “little-dog” sausages because, well, they looked exactly like the dog breed.  The only history Americans claim is the re-nickname “hot dog”.  Even the hot dog bun – which really took hold at the Chicago World’s Fair in 1893 – points back to the Germans, who always ate their sausages with bread.

Are hot dogs a staple in your diet, or like me are they simply a distant memory?  If they weren’t hot off the grill in the backyard or at a summer picnic, perhaps you had one at a baseball game (but not so much football or basketball, go figure).  You’ve probably also seen hot dogs on the midway at carnivals and county fairs.  Wherever you get your franks today, they’re just not as likely to come from established restaurants.

In the 1970s, America seemed to have hot dog stands on every corner.  The most popular of these was the distinctive drive-thru Der Wienerschnitzel’s, but you also had – at least from my California-based memory – Pup ‘N’ Taco, Ben Franks, Tail o’ the Pup, and the walk-up Hot Dog on-a-Stick booths you’d find at amusement parks.  Today’s retail hot dog is at a Sonic Drive-In or the food court at Costco.  If you live anywhere near New York’s Coney Island, you can also include “Nathan’s Famous”, or at least the annual hot dog eating contest of the same name.

A hot dog may be “a cooked sausage eaten in a long, soft piece of bread”, but its secondary meanings are less definitive.  “Hot Dog!” is something you used to say when you were VERY happy about something else (“used to”, meaning sixty or seventy years ago).  A “hot dog” is also a person “who makes fast, skillful movements in skiing, snowboarding, or surfing to make people notice them”.  That last definition still stands.

Speaking of “used to say”, we also used to sing about hot dogs, didn’t we?  Oscar Mayer’s jingle convinced us we should BE hot dogs (so everyone would be in love with us).  But the better song came from Armour, which asked us what kind of kids eat Armour hot dogs?  Per the lyrics, “…fat kids, skinny kids, kids that climb on rocks… tough kids, sissy kids, even kids with chicken pox…”  Today’s version of the Armour jingle would probably be censored just for using the word “kids”.

“I wish I had a million dollars. HOT DOG!” (Courtesy of Paramount Pictures and “It’s A Wonderful Life”)

Hot dogs will always be a childhood memory more than a dietary preference in my book.  My mother, raising five hungry boys, developed several dinner recipes when time and ingredients were in short supply.  These included canned baked beans and weenies (two ingredients = dinner!), and a truly odd creation from the Betty Crocker cookbook made up of hot dogs, mashed potatoes, and cheese (three ingredients!).  Whether it tasted good or not – I honestly can’t remember – dogs, mash, and cheese conveniently covered the protein, carb, and fat categories, all in one broiler-blasted casserole.

The Oscar Mayer “Wienermobile”

My most vivid childhood hot dog memories are not the dinners mentioned above.  Instead, I can’t forget snacking on raw hot dogs from the refrigerator (which sounds awful now, but hey, I was a kid).  My mother was faithful to the Oscar Mayer brand so I ate a lot of their hot dogs raw.   Speaking of Oscar Mayer, here’s the better memory.  They built a motorized advertisement which to this day may be the coolest vehicle on wheels.  The “Wienermobile” cruised the streets of Los Angeles, stopping every now and then in a parking lot so you could view it up close.  The driver handed out tiny plastic replicas of the vehicle, appropriately labeled “Weenie Whistles”.

(Courtesy of Walt Disney Pictures and “The Santa Clause”)

Let me conclude with a solved hot dog mystery.  Your grocery store sells most brands in packages of ten.  They also sell hot dog buns but in packages of eight.  Why?  Because hot dogs weigh about 1.6 ounces, which makes a package of ten a convenient sale of exactly one pound of meat.  On the other hand, hot dog buns are baked in trays of four, which work best with conveyor belts and processing.  An odd number of buns – trays of five – is a model of inefficiency.  So until one or the other manufacturer changes their standard, you’ll always have leftovers for snacks.  Or better yet, for your dog.

The hot dogs I served my granddaughters last week were comically advertised as healthy: no fillers, no preservatives, and so on.  They weren’t very good.  Maybe the worst part of a hot dog is what makes it taste so good?  Or maybe hot dogs have simply lost their appeal to me?  No, wait, that can’t be true.  Anything my granddaughters ask me to eat has instant appeal.

Guess I haven’t eaten my last little-dog sausage just yet.

Some content sourced from the National Hot Dog and Sausage Council (NHDSC) website, and Wikipedia, “the free encyclopedia”.

Standing on Tacos

Red’s Giant Hamburg – Springfield, MO – may be America’s first drive-thru restaurant. Red’s opened in 1947 from a converted gas station, closed in 1984, then opened again last year. In the United States it’s not really “fast food” without the drive-thru, is it?  McDonald’s certainly agrees, as does Burger King.  But Taco Bell, they think outside the tortilla.  Just last year the Bell opened a taco-themed hotel and resort in Palm Springs, CA.

A taco-themed hotel and resort – really, you ask?  Yes but more on that in a minute.  It helps to cover some of Taco Bell’s earlier adventures first.  Founder Glen Bell started his restaurant in the 1960s as the copycat of a local Los Angeles walk-up taco stand.  The concept of “American-Mexican fast food” quickly franchised to 100 locations in less than five years.  Today you’ll count 7,000+ Taco Bell locations in two dozen countries.  Two billion customers frequented the Bell in 2019.

I’ve always admired Taco Bell… er, from afar.  I can’t tell you the last time I navigated TB’s drive-thru (probably my kids’ high school days).  Don’t get me wrong, I love Mexican food.  But eating at Taco Bell is like supplanting an Italian artisan pizza with a Little Caesars.  In other words, I prefer my Mexican at authentic Mexican restaurants.

But there’s no denying Taco Bell’s success.  They chose six or seven essential ingredients and spun an entire low-cost menu out of them.  Take the $1.49 soft taco.  Four components: seasoned beef, lettuce, and cheese, inside a soft tortilla.  Add sour cream, tomatoes, or other options, but you’ll pay $0.40 or more for each.  The only freebies are the hot sauce packets at the pick-up window.

From the Taco Bell soft taco evolved an entire zoo of animales.  You have the Taco Supreme, Chalupa Supreme, Cheesy Gordita Crunch, and (for the really adventurous) the Nachos Cheese Doritos Locos Taco Supreme.  From the Taco Bell burrito you get the Burrito Supreme, Grilled Cheese Burrito, Beefy 5-Layer Burrito, Quesarito, and Crunchwrap Supreme.  Again, all of these wild animales come from pretty much the same small set of ingredients.

Taco Bell’s successful run endures at a time when foodies lean more towards farm-to-table organic.  So why does it still work?  Marketing.  Taco Bell’s all about creative thinking.  Some examples:

  1. Taco Bell branded their hot sauce, taco shells, chips, and shredded cheese, and you can find them on your supermarket shelves.  No drive-thru necessary.
  2. TB teamed up with several pro sports franchises to offer free food based on individual performances (i.e. steal a base, score so many points, score so many runs = free tacos).
  3. In 2001, when the Mir Space Station re-entered the earth’s atmosphere, Taco Bell floated a giant target in the Pacific Ocean and promised a free taco to every American if a bit of the space station (designed to break up) hit the target.  (No such luck.)
  4. In 2013, Taco Bell designed a waffle taco, filled it with scrambled eggs and sausage, added a side of syrup, and called it breakfast.  The waffle taco is no longer on the menu but breakfast still is (if you consider a Hash Brown Toasted Burrito “breakfast”).
  5. In 2016, Taco Bell test-marketed a Cheetos Burrito.  That’s all you really need to know, right?
  6. In 2017, Taco Bell partnered with Lyft to offer “Taco Mode”.  Rides from 9pm-2am included a stop at Taco Bell.

Which brings us to the Taco Bell hotel.  In the summer of 2019, TB converted an existing Palm Springs resort into a live-in advertisement, “the biggest expression of the Taco Bell lifestyle to date”, according to its Chief Global Brand Officer. 

Not only did they slap the TB brand all over the resort, but they also offered the full Taco Bell menu, poolside cocktails “infused with a Taco Bell twist”, a “not-to-miss gift shop” (including a Forever 21 fashion line of Taco Bell apparel), and a salon where nail art and hairstyles were decidedly “Bell”.  The resort was a pop-up, only intended to operate for a few days, but reservations sold out within two minutes of being offered.

“Gidget the Chihuahua”

Taco Bell has one more menu item I didn’t mention above: the Spicy Potato Soft Taco.  Er, had.  The Bell discontinued it but not before Bryant Hoban (of O’Fallon, MO – not far from Red’s Giant Hamburg) purchased and froze three of them.  A few weeks later Hoban sold the “mint condition soft tacos” through Facebook.  For $70.  Each.  With that kind of endorsement, it’s safe to say the Bell will be ringing for many years to come.

Some content sourced from Wikipedia, “the free encyclopedia”, and the Fox News article, “Taco Bell is opening a taco-themed hotel and resort”.

R.I.P. Restaurants

The next time you dine out, take a good look at the menu options. You may find a few favorites missing thanks to COVID-19. Whether gaps in the supply chain or trims in the workforce, the virus-born experiment of modified operations has restaurants scrutinizing menus for what makes (fiscal) sense and what does not.

Examples: McDonald’s “all-day breakfast” – implemented in 2015 and an immediate success – retreated to morning hours shortly after the virus exploded. Drive-thru wait times promptly decreased – by an average of 25 seconds – so the change may be permanent. Outback Steakhouse axed its wedge salad and French onion soup, favoring fewer appetizers with faster production.  Before you know it Outback may offer steaks, potatoes, and nothing else.

Subtle menu changes like these got me thinking about restaurants closing their doors for good.  At some point all of them go to their graves.  Maybe this is the beginning of the end for McDonald’s and Outback.  Maybe ten years from now we’ll look back and wonder what brought on their respective demises.  I know I would, which brings me to the real topic of this post: what happened to the eateries of my youth and why are most of them now defunct?  Here then, a eulogy of my more memorable ones:

  • The All-American Burger – We had one of these red-white-and-blues in my hometown just a few blocks south of the church where I went to Sunday night youth group.  Mom supplied the cash while All-American supplied the fast-food dinner on those Sundays.  Not sure why AAB closed but they did have their fifteen minutes of fame in the 1982 classic, Fast Times at Ridgemont High.
  • Chi-Chi’s – A super-size Mexican restaurant and one of the first dates for my wife and me in college.  Great food, but Chi-Chi’s U.S. downfall was a grand-scale outbreak of hepatitis-A in one of its Pennsylvania restaurants, in 2003.  You can still find them in Europe and the Middle East.
  • Farrell’s – An ice cream parlor and a great place for parties, since the birthday kid got a free sundae.  Farrell’s had an early-1900’s theme: straw-hatted waitstaff, player-pianos, and menus printed on newspaper.  My favorite Farrell’s memory: “The Zoo” – a giant bowl of ice cream intended for ten or more topped with a menagerie of colored plastic animals.
  • Hamburger Hamlet – “The Hamlet” also had a location in my hometown, and for a burger joint the menu and decor were decidedly upscale.  It was known as a Hollywood celeb hangout.  Curiously, I associate Hamburger Hamlet with O.J. Simpson more than other celebrities.  Simpson’s wife Nicole and friend Ronald Goldman were murdered at the Simpson house, in the residential neighborhood nearby our Hamlet.  Nicole Simpson had just been dining at Mezzaluna (the restaurant where Goldman worked), also just a couple of blocks up from The Hamlet.
  • Lyon’s – The quintessential 1980’s smoke-filled greasy-spoon diner.  There was nothing memorable about Lyon’s (nor healthy on the menu) except the rip-the-boss conversations my coworkers and I had over lunch.  Lyon’s filed for bankruptcy in 1998 and never recovered.  No surprise; none at all.
  • Naugles – My go-to choice in college, Naugles never skimped on their portions of Mexican food (so who cared about the taste?)  Whether it was the massive “Macho Burrito”, the messy “Naugleburger”, or the trash-can sized sodas, Naugles was my all-nighter study buddy. Del Taco took over most of the chain in the 1990’s.
  • Pup ‘N’ Taco – Hot dogs, Mexican food, and – pastrami sandwiches?  I remember Pup ‘N’ Taco more for the buildings than the food; obnoxious red, white, and yellow structures with steep-sloped roofs, similar to the look of the Der Wienerschnitzels of the time.  Taco Bell bought out Pup ‘N’ Taco in 1984, more for the locations than for the menu. Obviously.
  • Sambo’s – I can’t tell you why I remember Sambo’s; I just know my family and I had several meals here.  At its peak Sambo’s had over 1,000 locations in 47 states.  Fittingly the only remaining location changed its name this year, to disassociate with the children’s story The Little Black Sambo.  George Floyd and all, you know.
  • Victoria Station – Chain together several boxcars and a caboose, add kitchen, tables, and steak-and-shrimp menu, and you have a heckuva unique restaurant. Victoria Station ballooned to almost a hundred locations at its peak.  The railcar restaurant concept evolved from a joint graduate project at Cornell University’s School of Hotel Administration. Victoria’s seemed like an upscale meal but maybe it was just the train car dining that made me feel upscale.

Someday soon (soon) we’ll be able to say we’re “post-pandemic” but by then it’s predicted thirty percent of our restaurants will have closed.  I’ll pray for those restaurants to R.I.P. as well, but not without another deserving eulogy.

Some content sourced from the 6/27/20 Wall Street Journal article, “Why the American Consumer Has Fewer Choices – Maybe for Good”, and Wikipedia, “the free encyclopedia”.

Poultry Par Excellence

Among its endless and varied topics, Wikipedia includes a list of “notable chicken restaurants” (just about all of them U.S.-based). In the fast-food subcategory alone, you find over 75 fowl food-stops. I recognized about one in ten as I scanned the list, including Bojangles’, Bush’s, Church’s, El Pollo Loco, KFC, Popeye’s, Raising Cane’s, Wild Wings, and Zaxby’s. That’s a lot of drive-thru chicken. Yet put ’em all in the back seat, because I side with those clever Holstein dairy cows, begging me to “Eat Mor Chikin”.  And I do eat more – at Chick-fil-A.

As the kids morphed from teenagers to adults, fast food pretty much disappeared from our eating-out options.  Starbucks aside (because coffee is the elixir of life), we stopped navigating the circuitous drive-thru’s of McDonald’s and the like.  Our palates demanded better and healthier.  More appealing sit-down options beckoned on every street corner.  But Chick-fil-A stubbornly persisted in the mix, as if waving a banner with the words, “Exception To The Rule”.

Dwarf House – Hapeville, GA

No matter how you label it, there’s a lot to like about Chick-fil-A.  For one, it’s the great American success story.  Its origins trace back to founder S. Truett Cathy, and a 1960’s-era restaurant near Atlanta called Dwarf House.  Its popularity swelled through twenty years of growth in shopping mall food courts. Its first free-standing restaurant opened in 1986.  Today, you’ll find more than 2,400 Chick-fil-A’s scattered across the continent, including a prominent three-story location in mid-town Manhattan, and several in Toronto, Canada.

It’s all about the food, of course.  Chick-fil-A’s most-ordered entree – the classic chicken sandwich (breaded, with pickles and a butter-toasted bun) – is a recipe unchanged since its inception fifty years ago.  The signature waffle fries accompanying the entrees are the most popular item on the entire menu.  And Chick-fil-A’s lemonade and milkshakes have a devoted following all by themselves.  Some patrons cruise the drive-thru for nothing but the drinks.

The Chick-fil-A’ “classic”

There’s more to like about Chick-fil-A.  Their brand of customer service is exceptional.  Chick-fil-A is the only restaurant I know where you’ll hear the words “my pleasure” in exchange for your “thank you”.  Between your order, payment, and the window itself, you’ll probably get “my pleasure'” three times in a single drive-thru.  That kind of courtesy never gets old.

American Customer Satisfaction Index (ACSI)

How about the numbers?  Chick-fil-A is the third-biggest U.S. restaurant chain ranked by sales (behind only Starbucks and McDonald’s).  Their sales have quintupled in the last ten years, to over $10.2 billion.  Chick-fil-A’s market share among fast-food chicken restaurants hovers around 33%.  Their nearest competitor – KFC – is a distant 15.3%.

Here’s one more reason to love Chick-fil-A: they’re closed on Sundays (as well as Thanksgiving and Christmas).  In the company’s own words, “Our decision to close on Sunday was our way of honoring God and of directing our attention to things that mattered more than our business.”  No matter the faith angle, you have to respect a restaurant giving its entire workforce the day off once a week.  Not to mention, a closed Chick-fil-A just makes the heart grow fonder.

A recent Wall Street Journal (WSJ) profile on Chick-fil-A shows they don’t mess with success.  McDonald’s regularly tests its patrons with trendy offerings (“Bacon Smokehouse Burger”).  Burger King reinvents itself with its upcoming “Impossible” (veggie) Whopper.  Meanwhile, Chick-fil-A maintains a little-changed menu of what’s been selling for decades: responsibly sourced, domestically produced, no-filler-no-preservative chicken.

At the conclusion of the WSJ article, I found one hundred reader comments about Chick-fil-A.  I scanned half of them, and every last one was positive.  That’s a first for me.  In today’s cynical world, 100% positive feedback may be the most telling statistic of all.

Final factoid.  For all my allegiance to Chick-fil-A, I must admit I didn’t know the origin of the name – until now.  Go figure, it’s just a mash-up of “chicken fillet”.  And the “-A”?  “Grade A”, a subtle nod to the quality of the Chick-fil-A product.  No wonder those cows push you to lay off beef.  They’re offering chicken par excellence instead.

Some content sourced from the official website of Chick-fil-A.

Foods are Something Else!

Let’s talk about hamburgers. Depending on your druthers a carefully-proportioned build of the bread, meat, vegetables and condiments makes for an American classic that – despite trendy variations – hasn’t changed in over a century. But here’s a curiosity for you: Why does every ingredient in a burger also serve an entirely different purpose in the English language? Let’s disassemble, shall we?  Top to bottom, I now give you the eleven essential ingredients.

64-druthers

The bun comes first of course; the capstone to lock all other burger components into place. But a bun is also an element of a hairstyle, is it not? You have that coil of hair on top of the head or at the nape of the neck and you call it a bun.  We even have the man-bun.  Er, not me.  The only bun I identify with is on my burger.

Below the bun we find a very small vegetable garden.  For today’s purposes we include onions, tomatoes, lettuce and pickles.  But did you know, if you know all there is to know about a topic, you “know your onions“?  Did you also know a tomato is old-world slang for a woman or a girl?  Lettuce is today’s language for cash – dollar bills if you will.  And a pickle, well that’s one of those predicaments where you say, “how did I get into this?”

Here’s a favorite ingredient.  I like bacon on my burger.  But not only are we all trying to bring home the bacon (i.e. make a living), but we’re also occasionally trying to save someone’s bacon (i.e. they desperately need our help).

Time for condiments.  In no particular order, squeeze on a little mustard, relish and ketchup.  Now, if I approve of your hamburger I tell you it “cuts the mustard“.  And when you sit down to enjoy your burger I assume you relish the taste.

(Confession timeout: ketchup exists for the one and only purpose of serving as king of the condiments.  Call it ketchup or catsup; all I know is the Chinese claim its invention.  So opportunity knocks; let’s get ketchup out of the bottle and into an alternative use in the English language!)

Now add a slice of cheese.  Think about that ingredient for a moment.  Where else do you use cheese outside of the food world?  Why, in front of the camera of course!  And when you “say cheese” let’s also agree it has nothing to do with the food, but rather the way the word forces your mouth into the requisite smile for the photographer.

We’re almost there.  The beef (patty) that is the essential ingredient of the hamburger is so much more than ground round.  It’s a reference to muscle or brawn (but not to be confused with “beefcake” as this blog is rated “G”).  Having a beef is about a complaint or an argument.  Building something in size or amount means beefing it up.

Let’s not forget about the bottom bun.  If we combine it with the top bun we have the plural, and that of course refers to a certain part of the human anatomy.  Pursue your “buns of steel” if you must; I will settle for my buns on burgers.

That’s all for today’s enlightenment on the vocabulary of the hamburger.  For extra credit check out the spice rack (“salt”, “pepper”, and so many more) or the bakery case (“cookies”, “rolls”), Foods are chomping to be more than just something to eat!

Fallen Arches

We have a McDonald’s in the middle of our small Colorado town.  The restaurant has been expanded over the years, to include double wrap-around drive-thru lanes and a “PlayPlace” for the kids.  At some point in time, demand pushed the hours of operation to 7/24.  So imagine my surprise last Saturday night around 6:30pm, when I passed by and didn’t see a single car – not one! – in either of the drive-thru lanes.  Apparently my town is not “lovin’ it” so much these days.

44 - venerable

The truth is, the fast food times they are a-changin’ and McDonald’s is struggling to move on from its burger-n-fries roots.  It’s hard enough to compete with the Panera’s and Chipotle’s and other “healthy” alternatives.  In this game, McDonald’s is either venerable or outdated – take your pick.

Growing up in California, the go-to fast-food restaurants were McDonald’s, Jack-in-the-Box, and Kentucky Fried Chicken.  Not many weeks went by where my family didn’t make it to at least one of the three.  In high school, my brother and I worked in a McDonald’s that drew busloads of patrons from the nearby interstate, and hundreds more from the adjacent movie theater.  The lines to the counter would stretch into the seating area; a fury of a demand for fast-food.  But my how times have changed.  A few weeks ago I was shocked to discover another neighborhood McDonald’s had closed down completely.  That’s no one-off; McDonald’s is shutting down hundreds of restaurants across the globe as part of a renewed corporate strategy.

I never thought I’d see the day where I question the long-term future of McDonald’s.  Health magazine recently published a list of “America’s Top Ten Healthiest Fast Food Restaurants” – http://www.health.com/health/gallery/0,,20435301,00.html – and McDonald’s lands comfortably at #8.  Dig deeper however and you’ll find the telling comment: “although McDonald’s made our list, this is still the land of supersizing and giant sodas.”

McDonald’s is trying new approaches to gain market share, and I’m not just talking new menu items (although “garlic fries” are fighting for a spot).  In several of its Texas restaurants, McDonald’s is testing “fresh beef” instead of the “flash frozen” it has used for decades.  McDonald’s also sponsored a nutrition push in schools, but their message of portion control couldn’t overcome their burger-and-fries stereotype, so they cancelled the program.  McDonald’s latest proposed slogan is “The Simpler the Better”, but that’s more about a streamlined menu and faster service.  It’s makeup instead of the face lift they really need.

I have a soft spot for McDonald’s because it was my first formal paycheck.  I worked the grill and dressed the burgers and wore the uniform with pride.  But I can’t tell you the last time I hit a McDonald’s drive-thru, let alone walked into the restaurant.  Even the recent “all-day breakfast” campaign isn’t bringing me back.  Yes, we all still “deserve a break today”, but it may be time to finally dim the lights on the golden arches.