America – Page 3 – Life In A Word

Parts Party

I’ve always been fascinated – mesmerized even – by the mechanics of assembly line manufacturing. A product takes form from a single part, then moves down the line to where another part is added. Then another part, another, and another, until at long last the completed product presents itself at the very end for packaging. Assembly lines are becoming more and more automated, which begs the question: When will humans be removed from the process altogether?

On a recent trip to Detroit with my brothers, we were lucky enough to snag tickets to a tour of the Ford River Rouge Complex, where the F-150 truck (gas engine) is mass-produced. Ford has over 65 manufacturing plants worldwide but I think “The Rouge” is the only one you can tour. And boy is it worth it. You walk away with a lot more admiration for a fully-built F-150 than when you first set foot in the building.

The tour begins on the bridge at the lower left

Ford doesn’t allow you to take photos inside The Rouge (and they keep a close eye on visitors) else I’d include a few here. The tour starts with a couple of promotional videos in comfortable theaters, followed by an elevator trip to the top of the visitors center for a look down at the vast campus. Then things get serious. You put away your phones, listen to the rules and regulations about behaving inside the factory, and off you go.

Here are the eye-popping numbers. The F-150 travels the length of a four-mile assembly line as it grows from parts to finished product. That line includes over two hundred stops to add parts (which aren’t really stops because the truck is always being pulled along). A fully-functioning F-150 rolls off The Rouge assembly line every 52 seconds, which translates to a remarkable 650 new vehicles per ten-hour working shift. And finally, the whole process is far from automated. 6,000 workers assemble the vehicles, each a specialist in the given part, calibration, or inspection the truck demands.

Of course, an F-150 has far more than two hundred parts. Some of those assembly line stops are for the installation of major components. The entire dashboard, for example, or most of the engine are installed in a single stop. But you also have workers who do nothing more than take a rubber mallet and pound on rear taillight covers. Think about it. Can you imagine hammering on taillight covers 650 times a day? It’s mindless, it’s repetitive, and you have to wonder about the toll it takes on the human body.

Assembly line work can be more fun and less repetitive than building cars. My family and I visited the Kellogg’s (cereal) factory in Battle Creek, Michigan in the early 1970s. The smell of cooked corn flakes might’ve turned a kid’s nose but the tour was the next best thing to Willy Wonka’s. You’d don a Kellogg’s paper hat and read the colorful brochure story about how “this little kernel went to Kellogg’s… first it was milled… then it was flavored…”. Then you’d walk the assembly line of breakfast cereal, from cooking all the way to box filling. The best part was at the very end, where you’d get free samples of all your Kellogg’s favorites, and postcards so you could brag about the place to your friends. Alas, like many manufacturing facilities, safety and espionage concerns brought an end to the Kellogg’s tours in the mid-1980s.

At least I could watch assembly lines on TV after that. How It’s Made was my kind of show. The Canadian documentary spent years creating virtual factory tours so viewers could see the ins and outs of manufacturing processes. In a single episode you’d watch the dizzying mechanics behind the creation of everything from candies to clothing to cars. How It’s Made kind of gave you access where access wasn’t allowed.

Speaking of no access, the electric-engine version of the Ford F-150 – the “Lightning” – is produced in a plant where no tours are permitted (back to the espionage thing). Instead, you watch a short video of the process after you’ve completed The Rouge tour. How are the two F-150 assembly lines different? Several thousand humans. The Lightning production is almost entirely automated, with robotic machines hovering over the vehicles as they come together. Our tour guide said the assembly line is eerily quiet, since a robot doesn’t require a banging mallet to add on a taillight cover.

For all my fascination with assembly lines and automation, I wonder whether “loss of humanity” is really the way to go. All those jobs at The Rouge would disappear. Machines would be one step closer to taking over the world. Suddenly “handmade” sounds better than ever.

Some content sourced from the Michigan Blue article, “Visiting the Kellogg’s Factory”, and Wikipedia, “the free encyclopedia”.

Apple Pie meets Maple Syrup

On a visit to Detroit with my brothers last weekend, I was surprised to discover just how close the city streets are to the edge of the United States. Walk out of Detroit’s downtown Renaissance Center through the south doors (yes, I did just say “south”), cross Atwater Street, and you’ll find yourself standing on the edge of the Detroit River staring at Canada on the other shore. Almost has you thinking in metric, “eh?”

Here’s something I probably learned in middle school and promptly forgot: the border between Canada and the U.S. runs right through the middle of Lake Erie (and the Detroit River). It’s as if Americans and Canucks had a long drawn-out discussion about who deserved the lake more, and then clinked glasses of Budweiser and Molson with, “Okay, you get half and we get half”. The same thing happened with three of the other four Great Lakes (America somehow got all of Lake Michigan) and that’s why – at least in Detroit – Canada lies to the south.

Not that you’d know it’s Canada, mind you. Aside from the giant red and white flag billowing on the far shore, the streets, buildings, cars; everything looks exactly the same as America. You might as well be looking at Saint Paul from Minneapolis. And Windsor (the Canadian town you see) is so close you might as well swim for it. The Detroit River is only a mile wide at this juncture. I kind of wondered what would happen if I did swim for it. Would a flurry of border patrol boats appear out of nowhere to haul me in?

Instead, my brothers and I kept it legal and drove across the Ambassador Bridge (there’s the Detroit-Windsor tunnel if you prefer). It felt a little strange to hand over passports just to go to dinner. And once we sat down at our Windsor table we were greeted with a hearty “Happy Thanksgiving!” Thanksgiving? Had we gone through some sort of time warp? Oh, right – Canada celebrates Thanksgiving in October.

Naturally we asked our server how Canadians celebrate Thanksgiving. She thought about it for a moment and said, in her wonderful Inland North accent, “Oh, y’know, we gather with our families and have the meal.” That’s it? Not even an embarrassingly-large, dozens-of-dishes, eat-’til-you-burst meal? Just food with family? But in fact, Canadian Thanksgiving is pretty much the same as “down south”. Explorers crossed the ocean, landed safely in the New World, established a settlement, held a feast of thanks, blah-blah-blah.

Pumpkins make sense for Canadian Thanksgiving

Despite our server’s succinct description, the Canadian Thanksgiving meal includes most of the dishes we enjoy on this side of the Detroit River (including turkey). Canucks also celebrate with parades, Oktoberfests, and other festivals. There’s even a “Thanksgiving Classic” courtesy of the Canadian Football League. Makes me wonder if the Detroit Lions somehow found a way to play that football game along with every (U.S.) Thanksgiving Day game since 1934.

As we crossed back over the bridge after dinner, two thoughts entered my mind. One, the waterfront houses on the Canadian side of the Detroit River have a view of the United States all day long instead of seeing their own country. That seems a little odd. And two, I wondered whether goods and services in Windsor (or beyond) would be worth leaving the U.S. for, instead of just purchasing the same in Detroit. You’d have to pay the bridge/tunnel toll both ways for a little Canadian Bacon (or backbacon), which might compromise the benefit. You’d most certainly run out of pages for the stamps on your passport.

Earlier I said something about “almost” thinking in metric. No, you really do have to think in metric in Canada. As soon as we crossed over the Detroit River, our car’s GPS changed directions into kilometers (clicks) and meters. Suddenly the next turn was “100 meters” away instead of “300 feet”. Believe me, it’s a little disorienting watching the meters count down (slower) than the feet you expect. After several bottles of wine at dinner (liters?), at least we could still navigate back to the bridge. Otherwise this post might be coming to you from “up north”.

Some content sourced from Wikipedia, “the free encyclopedia”.

Tricks of the Trader

Our town, like so many others, offers the choice of grocery shopping at a national-brand market or at one with a more local vibe. We spend our dollars at Publix (1,300 stores across eight Southeastern states) but also splurge at The Fresh Market (161 stores) when we’re after something a little more unique. Having said that, our town lacks another popular market and it begs the question: What is the appeal of Trader Joe’s?

This post was originally headed in a different direction. Trader Joe’s made the headlines because of its popular cloth “mini-tote” bags; so popular they were reselling on eBay for $500. That led me to think, America has an obsession with miniatures and let’s make that today’s topic. But no, I can’t get Trader Joe’s itself out of my mind, so let’s walk through their aisles for a few minutes.

The cloth bags are a great place to start. Did you know Trader Joe’s was the first grocer to offer reusable shopping bags, beginning in 1977? The trend didn’t catch on with other stores for another fifteen years. Even better, “TJ’s” encourages use by refunding you $0.05 per bag or entry into a weekly raffle for a $25 gift card.

The above paragraph was brought to you by the food-and-drink enthusiast website Tasting Table. Their 25 Facts About Trader Joe’s… is a convincing sell, maybe getting you to dash over to your nearest TJ’s for a look inside. But a company’s commitment to sustainability isn’t enough to draw me in over and over. There must be something else at play.

Maybe it’s more about TJ’s “revolving door of new products”. They frequently discontinue one product in favor of another, so what you find on the shelves is constantly changing. They limit certain items to seasons (right now you’ll find pumpkin-spice everything). And their product line is impressively diverse for a medium-sized grocery store, which probably attracts more than your run-of-the-mill shopper.

I suppose you could make the same argument for a restaurant. Shaking up the menu is a good idea every now and then (hence “specials”). Leave the core set of entrees alone but occasionally introduce new ones to see if they’ll take. Yet it’s not a perfect analogy for Trader Joe’s. My impression is, nothing on TJ’s shelves is safe for the long haul because all products are under constant scrutiny.

How about “affordable prices”? Here’s where I take my hat off to TJ’s. The advertised price of a given product at Trader Joe’s is the one-and-only price. No discounts, coupons, gift card offers, special promotions, or even online ordering to cloud the cost to the consumer. And since 80% of what TJ’s sells can only be purchased at their stores, price-shopping the competition is a waste of time.

TJ’s probably draws in young families because the shopping experience is fun. The nautical theme is apparent in its decor, as well as on its “crew member” uniforms. A stuffed animal hides somewhere in the store – find it and win a prize. And a bell rings (again, the nautical thing) to alert employees to open new check-out lines or answer customer questions. I like that approach a whole lot more than simply announcing the need over a loudspeaker.

You can try a lot of things at Trader Joe’s (Costco on steroids?), you can call the store ahead of time to reserve popular items, and you can usually get a refund on anything you regret buying (regardless of reason, proof of purchase, or the amount of the product you’ve consumed). What I highlight in italics here is impressive for a grocery store yes, but it still doesn’t make me a return customer.

At the end of the day (or a list of “25 Facts…”) I go to a grocery store because it carries the items I need. To put it another way, I am brand-loyal and fairly routine in what I buy. Perhaps that is the genius of Trader Joe’s. It draws people in again and again because, well, they want to be more creative in the kitchen. Try out new things. Emerge from the doldrums of the same thing on their plates every other week. And who can argue with variety as the spice of life?

Maybe, collectively, 25 facts explain Trader Joe’s success. Or maybe someone from out West will chime in and solve the mystery. After all, California was the birthplace of Trader Joe’s (Pasadena), and the number of stores in the state has ballooned to over 200. There should be plenty of TJ’s experts out there to explain what the fuss – er, repeat business is all about. Then, just then, I might get into my car to drive the hour and change it’ll take me to get to my nearest location.

Some content sourced from Wikipedia, “the free encyclopedia”.

Hack Attack

Imagine a plain brown box showing up at your front door with no indication of who or where it came from. The box is topped by a small white envelope with a card inside. In elegant script the card reads: Scan the QR code to see who sent you this gift! So you scan it. Congratulations – you’ve just given scammers access to everything on your smartphone.

I wish this story was a work of fiction but some day soon it could be coming to a doorstep near you. The gift box scam worked on my son’s friend and frankly I can’t say that it wouldn’t have worked on me. If someone sent you a gift and they wanted it to be a surprise, would the situation look much different than what I just described? Would you scan the QR code?

I can’t explain how the simple scan of a QR code translates to the hack of a smartphone, but technology far outpaces my understanding of its capabilities these days. My first reaction to this story was to check my phone apps to make sure any “data-sensitive” ones were password-protected. My next reaction was to wonder if I could ever trust a QR code again.

Here’s a second bit on hacking, also passed along by my son. He said scammers now prey on public parking lots. Many of these lots use pay-by-app technology and the app can be downloaded onsite by scanning a QR code. Scammers simply place their own sticker over the one you’re supposed to scan and presto! – you’ve unknowingly given some level of data access to thieves. It reminds me of gas station scams where the pump credit card reader is retrofitted with a device capable of collecting your card’s data.

By comparison email and text scams now seem pedestrian, but boy-howdy they keep trying don’t they? I got one just last week claiming I have a “USPS parcel being cleared, but the parcel is temporarily detained due to an invalid zip code”… and I’m supposed to click on a link so I can correct the zip code. These phishing messages are so common they’ve become easy to spot, whether from the broken English or from the bizarre originating email address. Phishing reminds me of those long-ago Nigerian princes who sought our help in exchange for “large sums of money”.

At least I’m not a head-over-heels fan of Brad Pitt. Last month two women were scammed out of hundreds of thousands of dollars by five people in Spain, posing collectively as the actor in an online conversation. The fraudsters were arrested, but you have to wonder about the naivety of people these days. Do you really believe Brad Pitt would contact you to invest in one or two of his projects? More importantly, would you invest this kind of money with anyone without meeting them in person first?

All of this hack-yacking brings to mind the 1970s counterculture bestseller Steal This Book. From the title you’d expect to read about tricks of the hacking trade but it was a different topic entirely. Steal This Book gave step-by-step instructions on how the average American could get free services and products courtesy of the federal government’s welfare programs. The book was intended as a sort of protest against the powers-that-be, written by a well-known activist of the time.

[Side note: Steal This Book also explained how to create (underground) radio broadcasting and printing presses, start (non-violent) demonstrations, and make bombs with household materials. You can still buy the book but I’m guessing the section on bombs has been removed. And don’t ask me how many copies of the book were actually stolen.]

The FBI’s website lists eighteen categories of common frauds and scams. The examples I shared above fall under just one of these categories: “skimming”. Some of the other categories are even more disheartening, like “holiday”, “elder”, or “romance”. Collectively it’s a sad statement about the world we have to deal with. So be skeptical, I tell you. That unexpected gift at your front door is probably not a gift at all. That QR code may create a connection you don’t want. And “Brad Pitt”? He has no interest in doing business with you. He only wants your money.

Some content sourced from Wikipedia, “the free encyclopedia”.

Dental Essential

When I filled a prescription at my supermarket’s pharmacy recently, the line of customers snaked down an aisle of toiletries. I surfed on my phone for a few minutes as I waited but eventually took note of the products on display around me. To the right, endless shampoos, conditioners, sprays, and other hair care items. To the left, nothing but rows and rows of toothpaste.

If you’re a Millennial or older, I’ll bet you’ve brushed a time or two with Crest or Colgate. Both products have dominated the toothpaste market since their humble beginnings in the 1950s. I was raised on Crest and saw no reason to change brands as a young adult. But these days, like most anything I put into my mouth I’m a little more selective.

The shelves of toothpaste in my supermarket caught my attention for two reasons. First, the options from a single manufacturer these days are daunting. Crest may have only eight product lines (like “Gum Health” or “Kids”) but that translates to a total of fifty-seven unique tubes of paste. Wow. So you’re telling me you’d know which one would be perfect for you?

My second observation: there are surprisingly few players in the game for a product each of us uses at least twice a day. Crest and Colgate dominate the shelf space; I’d put the number at 85%. The other 15% – at least in my supermarket – goes to products from Sensodyne and Arm & Hammer. Sensodyne targets those of you with sensitive teeth. Arm & Hammer promotes, naturally, the perceived benefits of baking soda.

The truth is, there are dozens of toothpastes besides Crest and Colgate. Just think of it like a chessboard: you have the two kings and then you have the rest of the pieces. Those pieces include a few that make me nostalgic. For a short time I had a “brush” with Pepsodent; its unique taste flavored with sassafras. My dentist’s recommendations during my cavity-prone years included Mentadent and Aim (neither of which took hold). And honorable mention goes to Pearl Drops, which I never tried but was the first product to add sex appeal to brushing your teeth.

I don’t know anyone who uses Pepsodent or Pearl Drops anymore, but I also think Crest and Colgate are finally getting serious challengers. Today’s generation (and those behind it) is more enlightened. In fact, my own choice for my toothbrush – Earthpaste – has to be purchased at a specialty store or online.

I’ve talked about Earthpaste before, in Polishing the Pearls. That post was more about the ingredients in toothpaste than the products themselves. But ingredients certainly matter. Crest contains between fifteen and twenty (and some are better left in a science lab). Earthpaste contains just five, including bentonite clay, salt, and essential oils. I have no problem putting any of those in my mouth, including the “dirt” of bentonite clay.

The truth is, if you can stand the bitter taste you can just brush with baking soda. It’s a short list of ingredient that actually benefit your dental hygiene. And for me, the habits I’ve locked in besides brushing far outweigh the importance of which toothpaste I choose. Daily flossing (at night). Oral rinses. Toothpicks for my close-together teeth. Recent trips to the dentist would suggest I’ve got a good regimen going.

As for you Gen X, Y, Z and especially Alpha members, there’s a palpable point to this post. 99% of humans will continue to brush with toothpaste. Crest and Colgate still dominate the market seventy-odd years after their debuts (at least in America). It seems to me there’s room for another low-ingredient high-health product like Earthpaste. I’d fire up that home chemistry lab before someone else beats you to it. There’s potential prodigious profit in the production of paste!

Some content sourced from Wikipedia, “the free encyclopedia”.

It’s (Not) Just a House

Let’s agree to disagree today (one of my favorite catchphrases). You see things one way while I see them another. Perspective, angle, viewpoint – choose your word – we all come to our conclusions on different roads. Which is ironic, because four of us came to Frank Lloyd Wright’s Fallingwater on the same road three weeks ago.

I blogged about Fallingwater in Perfect Harmony a couple of years ago. The post was meant to be a primer on what makes the house an iconic work of American architecture. At the time I was also building LEGO’s version, which is as close as I thought I’d ever get to the real thing. Today I can say I’ve checked an up close and personal visit off my bucket list.

Fair warning: there’s no convenient route to travel to Fallingwater, which shouldn’t surprise you about a house hidden in the forest. You’ll drive ninety minutes southeast of Pittsburgh on two-lane roads, some in desperate need of repair. And watch carefully for the driveway entry; it kind of pops up out of nowhere.

You won’t get to see Fallingwater without booking a reservation beforehand. Despite my dismay in last week’s post about required reservations in Rome they make a ton of sense with Fallingwater. It’s a small house after all, so it’d be overwhelming if visitors just showed up and walked in. We took the final tour on a Saturday and our guide said 600 others had already been through the house earlier in the day.

Thanks to the resources of the Frank Lloyd Wright Conservancy (which is still buying up property around Fallingwater), the experience begins before you ever see the house itself. The driveway wanders past a guard house to a modest parking lot. From there you walk to a beautiful Visitors Center nestled in the trees. A central outdoor seating area is surrounded by a small museum of Wright’s work, a cafe, and a gift shop that offers much more than shirts and postcards. Frankly, the Visitors Center is a nice little work of architecture all by itself.

The walk to the house begins down a kind of woodsy nature trail, so you can see the rocks, trees, and other materials used to construct Fallingwater in their native forms. What impressed me most about the tour is how you never see the house until you’re practically at its front door, making for a dramatic reveal. Your walk descends through the canyon of Bear Run (the river over which Fallingwater is perched) until the house’s signature cantilevered forms emerge from the dense forest.

As I described it in Perfect Harmony, Fallingwater looks like it was “constructed entirely offsite and dropped gently within the forest by pushing aside a few tree branches”. After seeing the house in person, I wouldn’t change a word of that statement. The design is a marvel, not only in how the indoor/outdoor spaces integrate with their natural surroundings, but also in how it was built as if floating over the waterfall below.

Enough with the fawning over Fallingwater, am I right? After the four of us took the tour we had a chance to process what we’d seen, and my wife’s and brother’s reactions were clear: it’s just a house. It’s not even a nice house, with its low ceilings, dark spaces, and anything-but-cozy use of rock, concrete, and glass. Fallingwater is hard to get to, and it’s in the middle of nowhere. And with its hundredth birthday not far off, everything about the house has a decidedly dated feel.

I did my best to explain why I love Fallingwater. My sister-in-law, who appreciates everything about the arts, understood the significance of the house. She “got” what Frank Lloyd Wright was conveying in the design, and allowed the sacrifice of comfortable living for the sake of the indoor-outdoor interplay. She probably took in the house the way she would a painting at the Louvre. My wife and my brother, not so much. For them the ninety minute tour was probably sixty minutes too long.

Fallingwater promotes the thought: “one person’s junk is another’s treasure”. My treasure is architecture (so much so I studied it in college). Yours is probably something entirely different. It fascinates me how my brother spent years and years of research, consulting, and money to restore a 1960s vintage Ferrari in his back garage. To me, cars get you from Point A to Point B; a mere convenience. My brother could spend hours explaining why his Ferrari goes worlds beyond that statement.

Still lingering on my bucket list is a visit to Paris, where among the city’s many wonders stands the Eiffel Tower. I want to see this engineering/architectural masterpiece from far and near, and of course, ascend it’s many levels to fully experience the structure itself. For now however, I’ll have to settle for building LEGO’s version. As with Fallingwater, we can all agree to disagree. The Eiffel is (not) just a tower.

Some content sourced from Wikipedia, “the free encyclopedia”.

For Whom the Road Tolls

Because we raised our kids in Colorado, vacations to visit our extended families were often by airplane, since my relatives were in California and my wife’s were in Florida. It was the rare trip where we could see any of them by taking the car. So when my wife and I drove from South Carolina to Pennsylvania recently to visit my brother and his wife, we were reminded of what makes travel by car different than by plane. Toll roads, for instance.

I have memories of toll roads my kids will never have. They’re old enough to remember passing through the booths and handing coins or bills to the collector. But they won’t remember the unmanned alternative, which was to toss exact change into a big plastic basket, listen to the coins process through the mechanics below, and hope/pray the gate to the toll road would raise. That automated approach seems almost quaint compared to today’s electronic alternatives.

I say alternatives (plural) because yes, that’s what we have with today’s toll roads. It confounds me. Why in heaven’s name haven’t we developed a painless, seamless, and most importantly, nationally coordinated approach to toll road payments? To some extent (nineteen states) we have a solution – E-ZPass, which by subscription and sticker allows convenient passage. But even E-ZPass is not a perfect system.

For the rest of the country’s tolls – and for most of our round-trip drive between South Carolina and Pennsylvania – we have the clunky alternative. You pass through a now-unmanned (“un-personned?”) toll booth, where a camera grabs your license plate with a noticeable flash. Then, somewhere down the road (ha) a paper bill arrives in your mailbox. By my count I have four or five of these bills coming my way. It’s been ten days since we’ve returned home and I have yet to receive even one.

The cookie recipe is still on the back of the package

[Trivia detour: Nestlé’s famous Toll House chocolate chip cookies aren’t named after toll booths but rather for an inn in Massachusetts where baker Ruth Wakefield came up with the recipe. Wakefield and Nestlé struck a deal in the 1940s: her recipe printed on their bags in exchange for a lifetime supply of chocolate. How very “Willy Wonka”, eh?]

Here is my unequivocally efficient approach to paying tolls across our many-highway’d nation. When you first get a driver’s license, you also sign up for a bank account-linked program which allows seamless paying of ALL tolls across the land – roads, bridges, tunnels, whatever – through a single readable sticker on your windshield. If you somehow don’t pay the tolls because of say, “insufficient funds”? Well sorry, your driver’s license doesn’t get renewed until you settle up at the DMV.

A $3 toll gets you through Baltimore’s Harbor Tunnel

My system is so logical it’s probably the reason I’ve never been pegged for a government job. In Colorado and elsewhere they almost have it right with the E-ZPass system – a sticker linked to a bank account. The problem is, they hold a minimum balance in a middleman (middle person?) account to guarantee payment of tolls. I object, your honor. Why should Colorado have forty-odd dollars of my hard-earned money at all times when they can just settle up unpaid tolls whenever I renew my license?

Then again, I have a beef with the tolls themselves, and that is, they pay for far more than the maintenance of the roads. You can’t tell me $10 per vehicle per crossing of the Golden Gate Bridge (GGB) is needed just to maintain the bridge. Here’s the jaw-dropping math for you. 112,000 cars cross the GGB every day. That’s over forty million cars per year. That puts the annual toll-taking at over four hundred million dollars. $400M for bridge maintenance? Sorry, fair traveler, you’re voluntarily lining the coffers of California (and San Francisco) every time you cross. “If I’m elected” (as we’ll hear countless times in the next two months), I’ll limit toll-taking to whatever it costs to maintain the bridge, road, or tunnel. Not a dollar more.

On our return trip from Pennsylvania, I was amused to pass through one toll both with an actual human toll-taker. Those cordial people are still out there, collecting cash one car at a time. The woman in our instance happily returned us $19.25 on a $20.00 bill (and who’s happy to do that anymore?).

I was also amused… no, “gratified” is the better word; to pull into the parking lot of a South Carolina “rest area” shortly before we got home, for the use of a perfectly safe, clean, toll-free restroom on a toll-free highway. Maybe rest areas and their restrooms are the reason tolls cost more than the maintenance of the roads? Probably not. That would equate to a logical explanation for a government expenditure, which is an oxymoron.

Some content sourced from Wikipedia, “the free encyclopedia”.

Dave meets “Evy”

Renting a car at the airport used to be so hassle-free. You’d book the vehicle online, walk or bus to the parking lot, and bypass the counter by signing up for the company’s free membership program. All of that still happens, so what’s the difference today? You never know what vehicle you’re going to get, even if you choose the make/model ahead of time. And if you’ve never driven an electric vehicle (“Evy”) before, renting one is a real adventure.

Blame it on my laptop keyboard. As I pecked my way through a recent Avis reservation, I inadvertently chose “Mystery Car” instead of “full-size sedan”. Mystery car? What the heck does that mean? It means more flexibility for the rental car agency. “Mystery car” means Avis gives you whatever it feels like giving you from its leftover inventory. Maybe you get what you wanted. Maybe you get a luxury vehicle for even less. Or maybe you get Evy like I did.

I admit, I am not with the times of the latest vehicle technology. I couldn’t tell you the first thing about operating Evy, let alone how she works under the hood. So there I stood in the Avis parking lot, faced with the prospect of my first miles behind her wheel. The rental companies should put a beginner’s guide on the driver’s seat for people like me. I mean, imagine my hesitation (panic?) when I pushed Evy’s start button and nothing happened? Something happened, of course. The engine “started”; it just didn’t make any noise. Yep, this was going to be a different kind of ride.

My first issue with Evy (or at least, the Genesis I rented) is the inexplicable need to make the dashboard wildly different than a conventional vehicle. You don’t find the basic needs (ex. headlights, windshield wipers) where you expect to. I actually considered talking to the vehicle instead of pushing random buttons, especially after my seat suddenly firmed up and vibrated when my I let my posture slip a little (“driver safety feature!”) Seriously, all I’m asking for is dashboard buttons and levers where I expect them to be.

Once I found a modicum of comfort with Evy, the real challenge dawned on me: I have to recharge her before I go back to the airport. And this, my friends, proved to be a challenge worthy of reality TV. Those who already know Evy are welcome to say, “Oh c’mon Dave, it’s not that hard!” but truth be told, my charging station experience was just as daunting as the first time I pulled up to a gas pump as a teenager.

Credit Genesis, you can look up the nearest charging station right there on the dashboard. The search gave me a choice of three. The first station was in an Urgent Care clinic parking lot… and wasn’t working. I’ve read that 15% of EV charging stations don’t work so now I’m a believer (EV Charging Flaw #1).

The next charging station option was in a McDonald’s parking lot. When I arrived, both slots were occupied (EV Charging Flaw #2 – not enough to go around). I have no problem waiting in line at gas stations but charging Evy takes a lot longer. So I chose to drive another mile to the third option, a charger in a bank parking lot. Nope. No station to be found from one end of the lot to the other. Genesis needs to update its locator software.

So back to McDonald’s I ~~steamed~~ went (and not for a Happy Meal, mind you). The charging stations were still occupied, which begs the question, where do you form a line? If I parked behind either car I’d be blocking their exit. I’d also be blocking the McDonald’s drive-thru lane. The only option was the parking space adjacent to the charging stations, with hopes of quickly maneuvering into an available charger before the next person pulls up (EV Charging Flaw #3).

This story only gets worse from here, so let’s keep it brief. Once a station was finally available, I pulled in only to realize I had to face the car the other way for the charging cable to reach (EV Charging Flaw #4). Then I tapped my credit card on the charger, only to find you have to download an app to make the station work; no cash or credit accepted (EV Charging Flaw #5).

Fifteen minutes later (because that’s what it takes when you only have one bar of wireless service – grrrrr) I got the app installed, the charging cable connected without electrocution (in pouring rain), and ta-dah… NOTHING! Nada! Zilch! No “PRESS HERE TO CHARGE” or some other obvious way to get things started. Instead, by the good graces of my EV-knowledgeable brother over the phone, I learned I had to zoom in on the tiny app map, identify the McDonald’s location of my charging station, and tap it (EV Charging Flaw #6). Suddenly Evy’s gods smiled down on me through the thunderstorm and declared “Charge”.

To say I was giddy to make it back to the airport a day later without a dead Evy is an understatement. To say I was the target of a sick joke when my very next Avis rental – same day, different airport – was a hybrid is undeniable. But hey, at least a hybrid gives you the option of gasoline, so you get to fuel up the “old-fashioned way”. Which brings me, humbly, to declare Dave Flaw #1: Get to know Evy very, very well before your life – or at least your transportation – depends on her.

“Thoughtless Driving”

One of the inconveniences of living in a small town is the proximity to airports. In western South Carolina we actually have a choice of six, including tiny Augusta Regional just beyond the nearby Savannah River. But whether Augusta or one of the larger airports hours away on the East Coast, the drive to get there is mostly two-lane blacktop, speeding along and then slowing down through the small towns along the way. Correction. You’re supposed to slow down through the small towns.

Blame it on puzzle apps. My wife and I were just thirty miles into our eastward trek to Charleston International when we hit the pretty-much-forgotten small town of Springfield, SC. The speed limit sign suggested 25 through its residential streets. I chose 38 instead. Okay, I didn’t intentionally choose 38. I simply elected to ignore the laws of little Springfield, in favor of focusing on the puzzles my wife was trying to solve on her iPad. Maybe I missed the speed limit sign, but I did see the spinning blue/red lights on the police car sitting quietly in a church parking lot.

Here’s something all four of my life’s speeding violations have in common. As soon as each of them happened, I pulled over pretty much the moment the cop reached for his lights. My thought process went, “Hey, I’m breaking the law”, followed by “Hey, that cop noticed me breaking the law” and finally, “I think I’ll just pull over immediately and save him or her any further trouble”.

38 mph in a 25; yeah, that’s pretty bad. Totally deserved the ticket. At least it wasn’t another school zone this time. My last two speeding tickets, one in the middle of 1992 and the other around 2013, were earned as I passed by primary schools with loads of children on their playgrounds. Even worse, the 1992 ticket was collected from the driver’s seat of a midlife crisis two-door convertible Alfa Romeo Spider. Bet the cop loved ordering youngish me to traffic school in lieu of the ticket.

Speaking of “in lieu”, my Springfield, SC cop (who had nothing better to do because there’s nothing at all to do in Springfield) gave me a no-brainer choice in settling my flagrant speeding violation. Option 1: Pay the fine as advertised and earn four points against my driver’s license (“Ouch!”) Option 2: Pay an additional 30% on the fine and avoid the points entirely (not-so-“Ouch!”) Maybe Springfield’s not a bad little town after all… even if the ticket mocked my violation with a description of “thoughtless driving”.

Here’s the nice thing about making peace with a speeding violation before the cop even reaches the driver’s side window: you have a pleasant conversation. Officer: Do you know why I pulled you over? Me: Why yes sir, I do, and here’s my driver’s license and registration. Officer: Okay Mr. David, let me spell out your options here (spells out options). Me: Why thank you sir, I’ll take Option 2, if you please. Officer: Okay then Mr. David, pay the fine online and enjoy the rest of your day. Me: And you too, officer! It was almost as if a friendship was born over a speeding ticket.

I can’t talk about three of my speeding tickets without a mention of the fourth. I made it through my high school driving years before ever getting pulled over – but just barely. It was on a graduation trip, where my parents loaned me their car and paid for enough gas to get me and a buddy a driving tour of the Western U.S. And right there in the middle of Colorado, streaking up the interstate towards the Rockies, I earned the blue/red lights for the very first time.

I will always remember two things about that first ticket. First, the officer gave me a personal escort to a nearby mailbox so he could watch me mail the check for the violation (no online or credit card option in 1980). Second, I turned to my buddy afterwards and said, “My parents are gonna kill me!”… which wasn’t true at all, but it’s how most teenagers feel after they get a speeding ticket in their parents’ car.

I doff my hat to those who make the effort to plead down a speeding ticket. I also admire those who continue driving after a violation, as if they don’t think the police car in the rear-view mirror intends to pull them over. Me, I embrace the fines for my brushes with the law. It’s easy to claim accountability when you’ve only had four instances. And for the foreseeable future, I’ll be the most well-behaved driver behind the wheel. You just won’t find me anywhere near Springfield, SC.

Intangible Cultural Coffee

I like stories to demonstrate the American Dream is alive and well. Ten years ago a New York City husband and wife scraped together their savings (borrowing even more from friends) to open a coffee shop called Maman. The couple put in eighty-hour weeks, passed up vacations, and kept paychecks to a minimum to give their little cafe a fighting chance. A decade later, Maman is doing pretty well, with 34 locations and annual revenues of fifty million dollars.

In Vienna, Austria, just a short walk from the magnificent cathedral of St. Stephen, you’ll find another coffee shop called Conditorei Sluka (or “Sluka” for short). It’s the only location and its revenues are nowhere near $50 mil. But Sluka doesn’t care about making a fortune. They’re focused on delivering the quintessential Viennese Coffee House experience instead, which my wife and I were lucky enough to sample on our recent Danube River cruise.

With all due respect to the American Dream, sitting down to coffee at Maman will never come as close as a whisper to a cup at Sluka, no matter the amount of money invested or the number of locations opened. Consider, Vienna opened its first coffee house in 1685, almost three hundred years before Starbucks landed in Seattle. How can you possibly replicate that kind of history in a modern-day franchise?

What makes the Viennese Coffee House experience incomparable? For starters, the best of the Houses are still in their original locations in the city, which means surrounds of grand eighteenth-century architecture: high sky-lit ceilings, soaring columns and arches, elegant mirrored panels on the walls, and softly lit rooms. The marble-topped tables are furnished with upholstered couches and dark wooden chairs of the period. And the classical music you’ll hear – never too loud to be distracting – is often live from a nearby piano.

You could remove all of this “window dressing”, and coffee in Vienna still might be unmatched. My wife and I went to Sluka on our tour guide’s recommendation, after several hours of sightseeing on foot. We were just looking for a snack and a few moments of rest. On our guide’s suggestion, we sat down at a table way in the back, in a cozy nook of a room that felt miles from the streets outside.

A smartly-dressed waiter took our coffee order from the several pages of the menu, then guided us to the nearby pastry case so we could point to our choices; Apfelstrudel, Linzer torte, or dozens of other cakes and tarts looking as if they’d been made just moments before in the nearby kitchen. A short while later our order arrived; the coffee in china cups, the pastries on matching plates, all dolled up with tall glasses of water, logo napkins, and individual silver trays. It was the most elegant presentation of coffee we’d ever been served.

The kitchen at Sluka, steps from our table

At our waiter’s insistence, we relaxed at our table after paying the bill so we could wait out a passing thunderstorm. We watched nearby patrons enjoying their conversations or reading one of the many newspapers the coffee house makes available. We listened to the music. Instead of pulling out our phones we simply breathed in the atmosphere of this most satisfying respite. In a nutshell, this is the Viennese Coffee House experience, as it has been for hundreds of years. Stop in and take a seat. Enjoy exquisite coffee and pastries. Socialize or read. And forget about the world beyond the windows for a little while. It’ll be there whenever you’re ready to go back.

The Viennese Coffee House experience is so distinctive it earns a place – per the United Nations – on a listing of Elements of Intangible Cultural Heritage. For other examples, think Swiss watches, French perfumes, or German church organs. We’re talking about physical representations here; those which you might naturally associate with a country or people. America likes its coffee (and food) fast and to-go, while Austria prefers it slow and sit-down. I’m not claiming one approach is necessarily better than the other. I’ll just say instead; I can’t wait to go back to Vienna someday.

Some content sourced from the CNBC Make It article, “Couple spent ‘all of our money’ to open a New York cafe…”, the Conditorei Sluka website, and Wikipedia, “the free encyclopedia”.