Liquid Dreams

On the few occasions I buy water at a convenience store, I don’t think twice about downing the bottle I just paid two dollars for. Maybe you pay more or maybe you pay less, but I’m guessing the price doesn’t make you hesitate either. Even so, you could’ve gotten the same sixteen ounces for free out of your kitchen tap. That kind of thinking danced in my head last week when I reviewed a contractor’s bid for a new swimming pool in our backyard. I mean, it’s basically a divot filled with water.  How much could it possibly cost?

Like fancy cars and country clubs, I’ve just been reminded a pool earns the label of “luxury item”.  It’s a something you may want but definitely a something you don’t need.  The cost is just one of the reasons people flock to public pools instead of having one of their own.  But even public pools aren’t free. Maintenance. Insurance. Labor (lifeguards). The water itself.  The list goes on and on; the same costs you’d have with your own pool.  Okay, maybe not the lifeguards (unless my wife has visions of Baywatch studs in our backyard) but add it all up and pools are expensive with a capital E.

The contractor was more than happy to stop by our house last week for a look.  He loved the proposed location: flat, unobstructed, and right behind the back porch.  Then we debated the dimensions.  My wife wanted a lap lane for exercise, but just how long should a lap lane be?  Forty feet? Fifty feet?  Something to host the next Olympic Games?  Eventually we settled on fifty.  Then we added a “sun shelf” at one end for the grandchildren and a small patio at the other for an umbrella table and chairs.

Here’s where I got annoyed and suspicious (take your pick).  The whole time we’re talking, the pool contractor is doing nothing else besides talking.  He’s not sketching, he’s not measuring or taking notes, and he has no examples of what we’re looking for.  He’s just talking and nodding his head.  He did manage to find time to tell us how he likes to take his boat to the Bahamas several times a year (!) And before I could wrap my head around that he shook my hand with a hearty “Okay Dave! I’ll get you a quote by next week!”.

Well, “next week” is this week and I’m staring at a single page with a single number.  $89,750 without any bells or whistles.  Go ahead and gasp the way I did, as if you’re underwater in your new pool and can’t breathe (heh).  A few of you – those who already have pools – are nodding your heads and saying, “Yep, sounds about right, Dave.”  But now all I’m thinking about is how I’m helping this guy make his mortgage payments on his boat.  The quote is suspiciously vague as well; not even broken down into labor and materials.  My pool does come with a net and brush, a session of “pool school”, and an underwater light (“whoo-hoo”).  I also get a credit for “no diving board”, even though it doesn’t say for how much.

This experience reminds me of our last house, and a contractor who gave us a bid on a very large all-seasons deck.  We talked briefly while he stood on our lawn, gazing over to where the deck would go.  Then he held up his hands as if framing a painting.  After a few moments of silence he turned to us and simply said, “$200,000”.  Seriously?  Not only can you instantly estimate the cost of our new deck, but the number comes out to exactly $200k?  So I asked this guy for a more detailed quote and he said, “Yeah, no.  I am an artist (he pronounced it “ar-teest“).  People pay good money for my work”.  Yeah, not these people pal.

Our community has a small pool, sized to somewhere between soaking and short laps.  Really short laps.  My wife will take two or three strokes before having to think about her flip move to head the other way.  She’ll burn more calories switching directions than she will the swimming itself.  But hey, at least we won’t have to worry about the maintenance and insurance (or the mortgage payments on someone else’s boat).  For now at least, our pool will remain a liquid dream.

Ambassador Aspirations

Wedding anniversaries call for a celebration in one form or another.  My wife and I default to dinner out and exchanging store-bought cards. This year however, we threw caution to the wind and splurged on three days at the beach, at one of those resorts where they put a price tag on every little thing. It was meant to be the proverbial toast to our almost forty years of marital bliss. But right out of the gate I had to wonder if dinner and a card would’ve been the smarter choice.

Ocean-front room… has a nice ring to it, right? Somehow I shooed the practical angel off one shoulder in favor of the carefree one on the other and just booked it. I figured the extra cost would be justified by endless views of the horizon, easy walks on the beach, and ocean waves to lull us to sleep. At least that’s what I had in mind as I approached the front desk.

No sooner did I present my driver’s license and credit card when “Paula” (per the name tag) said, “Can I hang onto your cards a sec, Mr. Wilson? I’ll be right back.” Without waiting for an answer she disappeared behind a closed door. Minutes passed. Then tens of minutes. The growing line of check-in guests behind me was stressful, but more to the point what the heck was taking Paula so long? Was I about to be arrested and dragged away in cuffs? Was my credit card getting shredded to little bits? Was Paula really a front desk employee or someone who was already out the back door with visions of identity theft?

My fears were interrupted when the closed door opened and out strolled a more important-looking person – “Kevin” from Guest Services.  Kevin asked if I could “step aside for a personal conversation”. So we moved beyond earshot of the other guests and an awkward exchange began.

“So… Mr. Wilson… uh… I don’t how to tell you this so guess I just tell you.  We don’t have any more ocean-front rooms.  I’m very sorry.  We’ve given you and your wife an ocean-view room instead.”

Let’s clarify before we go any further.  Ocean-front and ocean-view (at least at this place) are very different offerings.  “Front” is smack-dab on the dunes of the sand of the beach of the ocean.  Leave the sliding door open and you breathe in salt air and get sand in your hair.  “View” is the room high up at the very back of the resort, with the hotel bars and restaurants in the foreground and the ocean a distant third.

I hesitated ever so briefly before responding to Kevin from Guest Services.  The angel on one shoulder was lacing up boxing gloves while the other was donning a Japanese kimono and parasol for a bow of gentle acceptance.  Neither approach seemed quite right so I split the difference.

“Why don’t you have an ocean-front room, Kevin?  I have the confirmation email right here, showing I made the reservation weeks ago.”

“I know, Mr. Wilson, I know.  We simply don’t have the room, not tonight nor any other night you’re here.  How can I make things better?”

“How can I make things better?”  Seriously?

“You can give me an ocean-front room, Kevin, just like I booked online.  That would make things better.”

“I’m sorry, Mr. Wilson, that’s just not possible.  The best we can do is an ocean view.  Listen, why don’t you and your wife get settled in and I’ll give you a call later?”

So settle in we did, somewhat begrudgingly.  And I’ll be the first to admit the ocean-view rooms at this place were actually pretty nice.  Our windows were centered so we had a panorama of the pools and restaurants, with the waves and horizon just beyond.  Live music floated up from the bar.  It was a pleasing scene from our little balcony.  Now if only we had the king bed we reserved inside of the room instead of two queens.

Ring-ring (er, buzz-buzz)

“Mr. Wilson?  It’s Kevin from Guest Services again.  I’m checking in to see how you like your room.  Getting settled?  Everything okay so far?”

“Well, yes Kevin, it’s a nice enough room, only it has an extra bed.  We reserved a king and I’m looking at two queens.”

Two queens?  Hoo-boy that’s not good.  Can’t say how that happened.  How can I make things better?”

Ignoring his favorite phrase and choosing not to state the obvious, I said, “Look Kevin, we’ll manage with the two queens; don’t worry about it.  But here’s what I want to know.  How does a hotel not have the ocean-front room I reserved and was guaranteed weeks ago?”

Pause.

“Well, uh, Mr. Wilson, I’m not supposed to share this information but I can tell you one of our other guests extended their stay, so they’ve taken the room that was supposed to be yours.”

Extended their stay?  Taken my room?  Must be someone important, like South Carolina’s governor or one of those surgeons at the “Advanced Echocardiography” session in the hotel conference room.

“Yes Mr. Wilson, an extended stay.  In fact, the person who made that request is an ambassador.”

Ah, now we’re getting somewhere.  I knew it!  A political heavyweight.  One of  those who has the power to simply decree and it shall be done.

“An ambassador, huh?  Okay, well that’s something.  From what country?”

“Marriott.”

Excuse me? Marriott?”

“Yes, Marriott rewards.  An Ambassador is the highest level of our rewards program.”

My wife looked it up.  Sure enough, you’re an “Ambassador” if you stay in a Marriott enough nights in a year.  Like, one hundred enough nights.  Me, I stay in a Marriott three nights in a year.  I wonder what the program calls me, “Peon”?  Again my thoughts were interrupted.

“Look Mr. Wilson, I’ve got to get going now, but we’ve added a nice discount to your room rate.  I hope it makes up for the inconvenience.  How can I make things better?”

Man, this guy really wanted to make things better, so I considered my options.  Room service?  Spa treatment?  Round of golf?  Hotel gift shop splurge?  Instead I simply said, “Sure Kevin, make me an Ambassador”.

He laughed.  Then he stopped laughing.  Needless to say, I didn’t get the promotion.