Hello, I’m Veronica
The sky is not completely dark at night. Were the sky absolutely dark, one would not be able to see the silhouette of an object against the sky.
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Banner Birthday
I unfurled my American flag off the back deck of our house yesterday. It’s a prominent location for the Stars & Stripes, where people passing by on the adjacent street can’t miss it. Then again, we live in a quiet neighborhood so I’d be surprised if many took notice. I’d be even more surprised if they knew why I was flying the flag. Perhaps you missed it too. Yesterday was Flag Day.
To be brutally honest, I’m not sure why America has a Flag Day. Oh sure, the history books tell us Flag Day commemorates the adoption of the U.S. flag, way back on June 14, 1777. One could argue there’s no amount of honor and celebration large enough for our country’s heritage and freedom. But Independence Day gets a whole lot more attention than Flag Day. Ditto Memorial Day and Veterans Day. At least those days are true “holidays” in the United States.
Flag Day was established in 1916, so what-do-ya-know that makes this year’s celebration the 100th anniversary. I didn’t see any parades or fireworks to commemorate the centennial, did you? Then again, I don’t think America fully embraces Flag Day. If we adopted our flag in 1777, why did we need another 140 years to give it a “day”? Flag Day isn’t even an official holiday in this country. The President has the discretion to decide if it should be celebrated in a given year. On that note, I don’t recall a proclamation from President Trump so maybe I should’ve kept my flag in the closet.
There’s further confusion about Flag Day. Congress didn’t put the commemoration into “law” until 1949, thirty-three years after Woodrow Wilson established the day. No states acknowledged Flag Day before 1937, when Pennsylvania became the first. Other states – notably New York – decided it made better sense to put Flag Day on a weekend, as in the second weekend in June. We can’t even agree on the date.
There’s history about Flag Day that precedes President Wilson, but it’s spotty. The earliest reference is 1861, when a citizen of Hartford, CT suggested the idea and the city put together a celebration. That didn’t take. I885, Bernard Cigrand of Waubeka, WI began a prolonged push for a U.S. Flag Day. After one local observance, he traveled around the country “promoting patriotism, respect for the flag, and the need for the annual observance”. Thanks to Cigrand, Wilson established Flag Day thirty years later. Cigrand is thus earned the title, “Father of Flag Day”.
Despite the facts, Flag Day still has me scratching my head. The “National Flag Day Foundation” celebrates – like New York – on the second Sunday in June, yet the Star-Spangled Banner Flag House in Baltimore and the Betsy Ross House in Philadelphia prefer June 14th (lending credence to “National Flag Week”). Parades and festivities take place around the country, but the discretion seems to be with the states as much as the President. Here in Colorado Springs, home of the Air Force Academy and several other military bases, Flag Day came and went without so much as a whisper.
Fifty other countries have a Flag Day so there is some legitimacy to the concept. But in many cases, those countries celebrate their independence as well. That makes a lot more sense to me. The flag is a connotation for liberty, so why not go with one holiday instead of two?
I admire the homes with the permanent flagpoles in the front yard, their owners pridefully raising the Stars & Stripes day in and day out. But Flag Day must be “just another day” to these people. Fittingly, americanflags.com describes Flag Day as “consistently overlooked yet universally beloved”. I’d agree with the first part of that statement.
With all due respect, I’ll continue to unfurl the Stars & Stripes on Flag Day, no matter how many people notice. If for no other reason, to echo the words of one of our most revered presidents:
Some content sourced from Wikipedia, “the free encyclopedia”.
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Touched by Midas
We’re in the midst of America’s red-carpet season of horse racing; the trifecta otherwise known as the “Triple Crown”. Over the course of five weeks we’ll witness the fastest three-year old’s thoroughbred racing has to offer. The jewels of the Crown – the Kentucky Derby in Lexington, the Preakness in Maryland, and the Belmont Stakes in New York – showcase a combination of sport, fashion, and tradition like no other. Don’t miss the Belmont on June 10th; at a mile-and-a-half the longest of the jewels.
The service industry also has crown jewels. Apple, Starbucks, and Amazon deliver a customer experience just about as satisfying as the products they sell. FedEx is so reliable a delayed or lost package is not even a remote possibility. But let’s kick it up a notch and talk about the Ritz-Carlton Hotel Company. The Ritz-Carlton is such a renowned, decorated jewel of service excellence it deserves its own category. Only the Walt Disney Company could claim such preeminence.
My wife and I were fortunate to experience “the new gold standard” of Ritz-Carlton’s hospitality this past weekend. Celebrating our thirtieth wedding anniversary, we ventured into the Colorado Rockies for a couple of days of rest and relaxation at the Ritz in Beaver Creek, near Vail. Colorado is in “mud season” now – mid-May through Memorial Day – so mountain-town resorts deep-discount, befitting the budgets of mere mortals like us.
Pulling up to the Ritz, the valet offered us bottled water and whisked away our luggage and car. At the front desk we were assured a “lovely, quiet room far out on the north wing”. In the room itself the porter promptly stowed our bags and explained all the little details. With our modest room-service dinner our attendant produced a complimentary bottle of champagne and stack of those little pillow chocolates. Happy Anniversary!
But here’s where our story gets a little dicey. Sometime after midnight my wife and I woke to the sounds of a very nearby party. Turns out the room next door housed the groomsmen and a whole lot of guests from a wedding at the hotel. Blasting our sleepy ears: music, dancing, dozens of loud, happy voices, and… the unmistakable smell of marijuana. Thank you neighbors; my dreams were colorful enough already.
The next morning over room service breakfast, we voiced a carefully-worded complaint to the attendant who brought our tray. How many guests do you allow in a single hotel room? Is this a non-smoking hotel? Can you smell the still-pungent aroma of pot drifting under the doorway of the adjacent room?
Time for a taste of the Ritz-Carlton gold standard. Our attendant immediately comped our breakfast, assured us we would be moved to another room, and said to expect a call from the hotel manager. The manager told us another room was already being prepared and we would be moved at our earliest convenience. When the bellhop escorted us to the south wing, he was quick to note, “this is one of my favorite rooms in the hotel”.
In fact, the room was breathtaking. The Ritz labels this one an “executive suite”, complete with large sitting room, fireplace, refrigerator, two televisions, two bathrooms, separate shower and bath, and a spacious outdoor balcony facing spectacular Vail Mountain. Safe to say, the remainder of our anniversary weekend was spent in unexpected luxury.
The gold standard of Ritz-Carlton service excellence is no secret. Early in their colorful history, the hotelier recognized no amount of luxury or elegance derives the same return as an attitude of “the customer is always right”. Every interaction begins with the thought, “The answer is ‘yes’! What is the question?” The hundreds of valets, bellhops, and concierges are trained as thoroughly as the management team, as they are the true face of the hotel. Thus are these employees always addressed as “Ladies” and “Gentlemen”. To add an exclamation point, the Ritz created a Leadership Center and Learning Institute, where thousands of managers from other companies train on the Ritz’s incomparable principles.
You can learn more about Ritz-Carlton’s brand of excellence by reading Joseph Michelli’s The New Gold Standard. You can also sign up for a session at their Leadership Center. My advice: stay at a Ritz hotel sometime (hopefully you have a “mud season”). Nothing explains the gold standard better than the Midas touch itself.

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The sky is not completely dark at night. Were the sky absolutely dark, one would not be able to see the silhouette of an object against the sky.
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