Hello, I’m Veronica
The sky is not completely dark at night. Were the sky absolutely dark, one would not be able to see the silhouette of an object against the sky.
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Revolving Roar
Whenever I talk about Colorado’s extreme winter weather, I tend to speak in glass-half-full generalities. “We need the moisture”, I say, or, “we’re making up for the dry winter we had last year”. Earlier this season I got nods of agreement when I said things like that. Then the nods stopped, because the avalanches began. Colorado has so much snow in the high country this year we’re triggering “intentional” avalanches, so the skiers don’t get buried. But when yesterday arrived – and with it the first “bomb cyclone” storm in decades – I’ll admit; my glass edged precariously close to half-empty.
Haven’t heard of a “bomb cyclone”? Don’t fret; neither had I until yesterday. Bomb cyclones are roguish tropical hurricanes. They choose the wrong season and they land in the wrong location. Their formal name is even more ominous: explosive cyclogenesis or bombogenesis. Bomb cyclones are the perfect storm of rapidly-dropping air pressure, causing rapidly-increasing wind speeds, combined with a significant moisture source. BOOM! That was Colorado’s weather in a nutshell yesterday.
From the front line (or front window), I can tell you bomb cyclones are best left to their own devices. Stay inside, batten down the hatches, and brace yourself until all is calm again. Several Coloradans chose not to heed that advice, and the result was headlines news last night. 1,100 cars stuck on the roads in our county alone. Roofs ripped off buildings. Trees uprooted. One really stupid human rescued from a popular hiking trail. You’d think we were Kansas with the word “cyclone” to our vocabulary. Wait – come to think of it – we were Kansas yesterday. Our bomb cyclone settled squarely over the Sunflower State, rotating its very bad side effects back around to the Centennial State.
Local media called yesterday’s weather “a storm of historic proportions”. By some statistics they were correct. The air pressure was the lowest on record for Colorado. Two cities to the south of us received record rainfall for the 24-hour period. More miles of state highway were closed than ever before. 200,000 residents in the Denver area lost power. It was like being dropped into the New York City of the movie, “The Day After Tomorrow”.
Here on the ranch, the bomb cyclone delivered a mixed blessing. On the one hand, our power never went out, even though many of the neighborhoods around us lost theirs. Our gas went out, but not really because (courtesy of a Google search) I discovered our furnace intake/exhaust pipes were blocked with snow and ice. On the other hand, we now have a couple of snow drifts seemingly as high as the Rockies. We also have as much snow inside our barn as immediately outside its doors. The horses are not happy.
Glass-half-full again: it could be worse. For perspective, we’ve had several more impactful storms in our twenty-five years of Colorado living. One dumped enough snow to block our street for a week. Another knocked out the power for three days. Yet another put a mountain of snow on our back deck, eventually melting into enough water to flood our basement. If you choose Colorado, you accept the unpredictability of the weather, as well as its consequences. Wildfires in the summer. Snowstorms in the winter. Enough wind to make both even worse. Coloradans love the outdoors, but we know the adventures that come with the territory. Glass-half-full or glass-half-empty.
By the way, our bomb cyclone is spinning off to the east now, just as intense. The states in the Midwest should keep an eye out, oh, around “the day after tomorrow”. So long, sweetheart – we won’t miss ya.
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It’s All in the Cards
Back in the Boy Scouts, my troop-mates and I memorized statements designed to make us better young men. The Boy Scout motto was, “Be Prepared”. The Scout slogan: “Do a Good Turn Daily” (help others). The Scout oath – several sentences stated with a raised right hand (fingers forming the Scout sign) – included obedience to the twelve points of the Scout law. Recently I’ve been thinking about Point #2 of the Scout law, Loyalty; showing care for family, friends, and country. But what about care for merchants?
Customer loyalty programs – those structured marketing ploys designed to tempt continued shopping at particular businesses – are standard retail procedure these days. The use of plastic and punch cards, account numbers, or scanned apps is as common as pulling out your Visa. I get suspicious when a merchant doesn’t have a loyalty program. It’s all about the points, and the allure of discounts or freebies through accumulated spending.
American Airlines, credited with starting the first full-scale customer loyalty program in modern times (1981), had no idea its “frequent fliers” would become the trendsetters for countless programs to follow. But the drive for customer loyalty started way before AA. Anyone who remembers pasting S&H Green Stamps into collection books, clipping Betty Crocker coupons straight from the product box, fishing prizes from Cracker Jack caramel corn, or joining the Columbia House Record Club (“8 CD’s for a penny!”) has dipped their toe into the customer loyalty pool before.
I took a quick inventory of my own customer loyalty and the numbers surprised me. I carry eight cards in my car. I have another eleven apps on my phone and another ten on-line accounts. That’s 29 unique programs, and over 30 if I include the couple of credit cards where my swipes eventually equal cash back. For someone who rarely shops on impulse, that’s more attention to spending than I’d care to admit.
If I did a little spring cleaning, I’d likely reduce my loyalty programs by one-third. Many sit gathering dust because I haven’t used the merchant or service in years. Others accumulate points at a snail’s pace. Fill my inbox with special sales alerts or saturate my voice mails with pleas to “buy now!”; it won’t matter. I purchase on my own terms.
Here are two recent loyalty experiences; the reasons I chose this topic today. Last September we took a weekend trip to Aspen, settling for a Westin hotel in nearby Snowmass (Aspen is over-the-top expensive to us commoners). When I went to Westin’s website for the booking, I discovered their loyalty program (Starwood) was merging with Marriott Rewards (now Marriott Bonvoy). Hallelujah – my Aspen getaway gets me points! But not so fast. Logging into Marriott Rewards, the home page alerted me to the fact the program merge was still in progress, and a Westin stay might not result in Marriott points. Long story short, I called the hotel, spoke to the front desk, and had them book the reservation for me instead. Yep, you can still do it the old-fashioned way. And you still get points.
My other recent loyalty experience involved Nicholas Mosse Pottery (Kilkenny, Ireland). Mosse makes beautiful handmade plates and bowls and the like, and we’ve been collecting a few pieces at a time since visiting Ireland a few years ago. Points for me (ha) for joining the Mosse loyalty program from the get-go. Just this week they alerted me me to my quietly-amassed rewards. I then purchased a $70 plate for virtually nothing.
My Mosse experience is the perfect example of my casual approach to customer loyalty. I don’t keep track of points until they equate to something significant. Sure, I favor certain products and services, but I’d still favor Marriott or Starbucks or Costco without their loyalty programs. For someone who tracks every penny, there’s something very satisfying in the surprise of unexpected discounts. That’s how it works best for me.
Here’s my advice. Don’t let customer loyalty programs drive your spending habits. If you do, the merchant “wins”, because you’re likely spending more along the way than whatever discount or freebie you end up getting. Loyalty = showing care; yes, but with retail that should only mean preferring one store over another. Despite what they’d have you believe, it’s not all in the cards.
Some content sourced from Wikipedia, “the free encyclopedia”, and from the Wall Street Journal article, “Inside the Marriott-Starwood Loyalty Program Turbulence”.
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Sleeping with the Fishes
With Chinese New Year and Mardi Gras celebrations going on this month, you can bet the decibel levels around the world are higher than normal. Orbit the globe and all you’d have to do is step outside your rocket to catch the sounds of fireworks and blasting dance music. In this “Year of the Pig”, I find it funny my zodiac animal is the ox. By Chinese definition I’m “hardworking, intelligent, and reliable”. But forget about my “oxen” qualities for now. Today I want to explore my alter-identity as a dolphin.
(Work with me a little, okay? Don’t dump me at Sea World or a performance of “The Little Mermaid”; just hear me out. My dolphin identity has more legs than my ox.)
First, a question. How’s your sleep these days (er, these nights)? Getting your 7-8 hours, are you? Do you hit the pillow at night and next thing you know it’s sunshine and chirping birds? Do you wake refreshed and ready to tackle the day? If it’s “yes” to every question, you and your body clock are finely tuned. To spin it with science, you “respect your circadian rhythms”. But here’s where it gets interesting. Body clocks aren’t wound the same way person to person, nor are they set to the same time. One size most definitely does not fit all. We are Timexes, Seikos, Bulovas, and Rolexes. So which chronotype are you?
Chrono-what, you say? If I steered this post towards a biology lesson, you’d start nodding off right about now (not the way to treat your body clock). Instead, let’s keep it simple. Chronotype is essentially your preference for waking early or sleeping in. We all have a degree of one or the other, and we’ve had it since birth.
Let’s find out more about the “animal” within. Take the following test from Dr. Michael Breus (“America’s Sleep Doctor!”) – thepowerofwhenquiz.com – and less than a minute from now you’ll know your chronotype. You’ll also understand more about your propensity for sleep. No question – I hesitated when I came up dolphin (c’mon, Dr. Breus – I could’ve been a lion, a bear, or a wolf!), but admittedly the description is spot-on. I’m a light sleeper. Naps don’t help me. Attention to detail impacts my productivity (and my sleep). I hit the sack at the same time every night and wake up at the same time every morning. That’s me. And that’s the dolphin chronotype.
[Note: the Breus test wants your email to get your animal. Do it, and then unsubscribe. Otherwise the good doctor spams your inbox with books, courses, supplements, and other stuff. You just want your animal.]
To test the validity of chronotypes, I took the Breus test again… posing as my wife. If my answers for her were correct, she’s a bear (the most common chronotype). She’s not a light sleeper (Mardi Gras could be booming down the hall and she wouldn’t hear a thing). She works hard in the day, relaxes at night, and often goes to bed later than I do. She can sleep later into the morning if she so chooses. She needs a couple of hours to be fully alert after she rises. That’s my wife. And that’s the bear chronotype.
Unfortunately, chronotypes are not as dependable as they sound. For one, they shift as we age. For two, they can’t always be respected (i.e. jobs and lifestyle drive us off our body clocks). Finally, sleep is influenced by myriad factors having nothing to do with chronotypes (i.e. diet and exercise; light levels and sound levels; your dog, who always insists on going out at 3am.) But chronotypes are built into your DNA, so it behooves you to get to know them a little better.
One last wink of sleep trivia before we part. You know those nights when you wake up unexpectedly, and you feel completely, utterly out of it? Like, you can’t even see straight, let alone carry a conscious thought – as if you haven’t slept at all? That moment is called your circadian nadir; when your drive for wakefulness is at its lowest point. It happens about two hours before your natural wake-up time. For me – a dolphin – it’s not as disorienting a moment as most. But I still feel pretty out of it. After all, I’ve been sleeping with the fishes.
Some content sourced from the Wall Street Journal article, “Can a Night Owl Become a Morning Person?”
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Beyond Repair
Most days, we leave our homes to spend time in other kinds of buildings. We park our cars in the front lot, approach the doors, pass over the threshold, and join the unique subculture within the structure before us. If we work in an office building, we navigate a maze of hallways and elevators before our final destination. If we traverse an airport, we draw on the stress and frenzy of countless others. If we worship in church, we assume the quiet reverence of the congregation. And if we enter a hospital for surgery, as I did last Thursday, we expect… we expect… well, we don’t know what to expect in a hospital, do we?
My recent hospital visit deserves a few words. After all, the only other time I donned the peek-a-boo gown was a-way back in my teens. This time around (and with medicine advanced another forty years), I was keenly interested in the start-to-finish experience. My surgery – a routine out-patient procedure – took less than an hour, during which I was entirely unconscious. You’ll be spared the details since I can’t remember a single one of them. Let’s just say I’m beyond (the) repair now and recovering nicely.The hospital experience itself actually began at the doctor’s office, a week prior. In that “consult”, not only did I learn what I didn’t want to know about my procedure (i.e. worst-case scenarios), I also learned I’d be checking into the hospital at 6am. Cock-a-doodle-doo, that meant the alarm clock buzzed at 5am. Remarkably, I wasn’t my surgeon’s first procedure of the morning. Call me grateful – he warmed up on somebody else instead.
I almost forgot to mention the hospital’s “pre-surgery phone call”, which they calendar between the consult and the surgery. I thought this conversation was going to be a financial beat-down (as in, “You are able to pay what your insurance doesn’t, yes?”). Instead the nurse went through a list of do’s and don’t’s in the forty-eight hours leading up to my hospital visit. Mostly don’t’s. Don’t use anything in the shower besides antibacterial soap. Don’t take your vitamins. No more nightly
bottleglass of wine. No food or water after 10pm the night before. She might as well have said, “Just come to the hospital now; you can wait in the lobby for the next three days”.
Colorado Springs’ stylish UCHealth Memorial Hospital North Emergency rooms aside, hospitals are surprisingly low-key at 6am. My wife and I staggered down the dark sidewalk into the main lobby (after finally locating a parking space not labelled, “For Doctors Only”). The only movement in the vast space was a couple of bleary-eyed attendants at the registration desk and the barista getting the coffee stand warmed up. Thanks to the “pre” phone call, registration was a breeze. The guy didn’t even ask for ID (though who would “steal” an out-patient procedure?). He just confirmed why I was there, slapped on the plastic bracelet, and sent me down the elevator to the “surgery reception area” one floor below. For the record, I’d like all my future surgeries to be above ground. The basement is way too close to the morgue.
“Surgery reception” is where things get interesting. After they scan your bracelet (my every move now tracked) they escort you to the pre-op room where you receive the following: 1) A surprisingly comfortable and non-peek-a-boo hospital gown, 2) A stack of six antibacterial wipes each the size of a paper towel, 3) A laminated card with a diagram of the body, 4) A plastic bag for clothes/valuables, 5) A disposable shower cap, 6) A “blanket” (basically a large square of space-age tin foil), and – brace yourself – 7) Two oversized cotton swabs with a generous gob of red goo on each.
The wipes serve as a do-it-yourself bath without the water. The laminated card points each wipe to a different part of your body. The shower cap ensures you look your Sunday-best for surgery (photo below). Finally, the swabs are for your nostrils. Who knew – your best chance of infection comes from the nose? The red goo creates a barrier, and… right… too much information.

Dad! You got a tattoo! Thanks to a generous dose of the happy gas (a beautiful thing), the remainder of my start-to-finish hospital experience is hazy recollections. I remember a quick visit from the surgeon, and the tattoo he drew on my arm. (I never thought I’d be thankful for a tattoo. That check mark and initials remind Doc which side of me he’s cutting into!) Soon after I was wheeled into surgery and shifted onto the table beneath the white lights. As for the happy gas, it went into my IV (no mask), so I never saw it coming. One instant I’m lobbing a few questions at the anesthesiologist, and the next it’s, “nighty-night, Dave”. I may remember chatting up the nurse in the recovery room. I may remember fresh coffee and a scone (I love my wife). I definitely don’t remember getting dressed, heading down the corridor in a nurse-powered wheelchair, and dropping into the passenger seat of my car. Mission – er, surgery – accomplished.
If this were a Yelp review, I’d give my hospital visit five stars. I can’t come up with criticisms but then again, the happy gas conveniently dissolved a good chunk of the experience. Let me just say this instead. I now have a small, high-tech mesh installed, making me better, stronger, and faster the rest of my days. The hospital bill won’t be six million dollars, but my new body just might. In other words, Steve Austin reborn.

Dressed for success

About Me
The sky is not completely dark at night. Were the sky absolutely dark, one would not be able to see the silhouette of an object against the sky.
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