When I first started piano lessons as a kid, my teacher gave me a little book of scales and keyboard exercises called “Teaching Little Fingers to Play”. I came across that book again recently, and the title made me think about smartphones. Our grandchildren will get their very first phones one of these days, on which they’ll be teaching their little fingers – not their little voices – to play. Maybe the first word they should type is T-R-O-U-B-L-E.
Travis Tritt also wrote “T-R-O-U-B-L-E “, one of his country music hits from the 1990s. The song’s chorus starts out with Well hello, T-R-O-U-B-L-E, Tell me what in the world, You doin’ A-L-O-N-E. Kind of describes kids and their smartphones, doesn’t it? They let their fingers do the talking instead of their voices. It’s hardly a personal relationship with whoever’s on the other end, but more like the one you and I’ve developed through our back-and-forth blog comments.
If you’re an adult with kids who have smartphones, you’ve probably had the following conversation at some point in their lives: Daughter: I talked to Jacob today. Dad: Did you actually TALK to Jacob? Daughter: Well no, we were texting but you know what I mean. Sigh…

In a sense (or several senses), smartphones weaken our human connections instead of strengthen them. Think about it: before the traditional telephone our default means of communication was face-to-face (sight). Then the telephone comes along and we go ear-to-ear instead (sound). Then the smartphone replaces ear-to-ear with typing (touch). On the one hand it’s technical evolution; on the other, social regression.
Have a conversation with most members of Gen Z and you’ll want to type A-W-K-W-A-R-D. The dialogue (if there actually is a dialogue) doesn’t flow. They’re hesitant to offer insights or ask questions because they can’t back up the cursor and retype to get their words just right. There are moments of uncomfortable silence; lots of them.
Moments of silence used to be a good thing. Flashback to my teens, when a relationship with a girl meant spending a lot of time on the phone, defined as a corded handset held up to the ear (instead of a speakerphone where you multi-task). Those conversations were priceless to a young person. Phone calls helped to overcome shyness, and were practice to express feelings or ask a girl out on a date. Sometimes we’d just stay on the line in silence, enjoying the fact we were the only person in each other’s moment.

Phone calls also helped me learn to talk to adults (and credit to my parents for not making them for me). I still remember those first few dials to people or businesses, nervous over the fact it was me initiating the conversation. What do I say? Won’t I sound stupid? I hope my voice doesn’t crack.
Texting absolutely has its merits, as a recent article in The Atlantic argued. When exchanging brief, useful information, texting is dreamily efficient because there’s none of the “water cooler” effect. As they say, get in, get out, and move on. But when it comes to opinions, recommendations, or more detailed information, phone calls are essential, if only to allow the voice to add emphasis and/or emotion. The Atlantic article made several arguments in support of the “gauche” phone call but surprisingly, “developing conversational skills” didn’t show up until the final paragraph.

When I moved away from Colorado after almost thirty years, I left behind a particularly close friendship, one where we’d see each other weekly for an outdoor jog together. But thanks to Zoom, I didn’t really leave it behind. Once I got to South Carolina we looked at our calendars and booked a monthly videocall, where we could have the same conversations we had on the trail, with added ability to share photos, links, and documents in the moment. Our conversations are as spontaneous as they were when we were face-to-face. It’s a great way to keep in touch and maintain a relationship because technically… it’s a phone call.
Maybe Gen Z will figure this out before Gen A takes its rightful place as America’s youth. If you can’t be face-to-face, at least pick up the phone and have a voice call. Keep the topics light and spontaneous. Let the conversation flow, and don’t get distracted by typing, emojis, or multi-tasking. Build the relationship.
Dare I say it, there’s another word to be spelled on this topic: A-I. I can envision a day when you’re talking to a friend, only you really aren’t because he or she has created an avatar who looks, talks, and thinks just like they do. Heck, maybe their avatar is talking to your avatar, and you’re not even around to witness the conversation! I’d call that another way to spell T-R-O-U-B-L-E.







