Several posts ago I told the woe-is-me story of leaving my Kindle e-reader in an airplane seat pocket. Much to my chagrin I wrote, this was the second time in two years; exiting a plane without my prized portable technological wonder. In the post I made two predictions about the eventual destination of my e-reader. The first was into the hands of the Delta employee who cleans the plane. The second was into the hands of the next traveler who reached into my seat pocket (“Congratulations! You’ve just won an Amazon Kindle!”) So one or the other of these scenarios was the end of the line for my e-reader. I drew those conclusions as if they were fact. I wrote with certitude.
Here then, “the rest of the story”. On the eventual destination of my e-reader I was wrong – way wrong. In what I would label a small miracle, my Kindle ended up… in my own hands. The perseverance of DALLIRT (Delta Air Lines Lost Item Recovery Team) won the day. Perhaps my Kindle was found immediately or perhaps it traveled on to one or more exotic destinations. Either way, a human took pity on me and made things right. Imagine my disbelief (and chagrin) when I received an email from DALLFC (Delta Air Lines Lost & Found Central) that began “Dear David Wilson: We are happy to tell you that we have located an item that closely matches the description of your reported lost item”. Twelve dollars and seventy-seven cents of postage and three days later, my Kindle was dropped on my doorstep. No damage. No note. Everything intact.
I must own up to one other aspect of this story. A day or two after I filed the lost item report with Delta, I promptly logged onto Amazon and bought another Kindle. That’s right; before I gave Delta’s process a chance, I purchased a new e-reader. I even upgraded to a newer version (“Voyage” – oooo). That’s certitude in a nutshell. Zero faith in the alternative.
I suppose the lost dollars to Amazon represents my penance (another good word for my blog) for not trusting a process designed to correct my mistakes. But to further cleanse my guilt, I sent DALCC (Delta Air Lines Customer Care) a glowing email, complimenting them on their lost item recovery process. And they wrote right back, beginning with the following line: “It’s so easy to leave something important behind while flying”. Gee, thanks for making me feel better. Except I did it twice.
My son will probably inherit my recovered Kindle. Yes I should probably keep it because things happen in threes but I’ll take my chances. I’ll trust the process. And I’ll certainly consider Delta Airlines the next time I fly.