certitude

Several posts ago I told the woe-is-me story of leaving my Kindle e-reader in an airplane seat pocket.  Much to my chagrin I wrote, this was the second time in two years; exiting a plane without my prized portable technological wonder.  In the post I made two predictions about the eventual destination of my e-reader.  The first was into the hands of the Delta employee who cleans the plane.  The second was into the hands of the next traveler who reached into my seat pocket (“Congratulations!  You’ve just won an Amazon Kindle!”)  So one or the other of these scenarios was the end of the line for my e-reader.  I drew those conclusions as if they were fact.  I wrote with certitude.

Here then, “the rest of the story”.  On the eventual destination of my e-reader I was wrong – way wrong.  In what I would label a small miracle, my Kindle ended up… in my own hands.  The perseverance of DALLIRT (Delta Air Lines Lost Item Recovery Team) won the day.  Perhaps my Kindle was found immediately or perhaps it traveled on to one or more exotic destinations.  Either way, a human took pity on me and made things right.  Imagine my disbelief (and chagrin) when I received an email from DALLFC (Delta Air Lines Lost & Found Central) that began “Dear David Wilson:  We are happy to tell you that we have located an item that closely matches the description of your reported lost item”.  Twelve dollars and seventy-seven cents of postage and three days later, my Kindle was dropped on my doorstep.  No damage.  No note.  Everything intact.

I must own up to one other aspect of this story.  A day or two after I filed the lost item report with Delta, I promptly logged onto Amazon and bought another Kindle.  That’s right; before I gave Delta’s process a chance, I purchased a new e-reader.  I even upgraded to a newer version (“Voyage” – oooo).  That’s certitude in a nutshell.  Zero faith in the alternative.

14 - certitude

I suppose the lost dollars to Amazon represents my penance (another good word for my blog) for not trusting a process designed to correct my mistakes.  But to further cleanse my guilt, I sent DALCC (Delta Air Lines Customer Care) a glowing email, complimenting them on their lost item recovery process.  And they wrote right back, beginning with the following line: “It’s so easy to leave something important behind while flying”.  Gee, thanks for making me feel better.  Except I did it twice.

My son will probably inherit my recovered Kindle.  Yes I should probably keep it because things happen in threes but I’ll take my chances.  I’ll trust the process.  And I’ll certainly consider Delta Airlines the next time I fly.

About Dave

Clearly I have something to say. This blog was born of a desire to elevate our speech, using the more eloquent words of past generations. The stories I share are life itself, and each comes with a bonus: a sometimes-forgotten word I hope you’ll go on to use more often. Read "Flying in the Face of Reason" to unearth a few mysteries linked to Denver International Airport. Read "Color of Courage" to better appreciate recipients of the Purple Heart. On the lighter side, read "Sugar Cured" to discover a creative fix for headaches. As Walt Whitman said, “That the powerful play goes on, and you may contribute a verse.” Here then, my verse. Welcome to "Life In A Word".
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One Response to certitude

  1. Wow – finally an uplifting story. Glad to hear that someone actually turned your Kindle in. We need to have more faith in humanity.

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