Technology birthed the self-guided tour. More and more often, an admission ticket to sights worth seeing grants you a pair of headphones and a wearable device instead of a name-tagged human to show-and-tell you the way. Self-guided touring allows for a more convenient and less distracted experience. But it also removes the storyteller, and that, my friends, makes all the difference between a memorable tour and a forgettable one.
Viking River Cruises, one of which we completed on the Danube River in early June (see Going With the Flow), provide a plethora of tour guide experiences. On any given day of the cruise, you disembark to one or two “land-based” locales, in the (sometimes) capable hands of a personal tour guide. Viking contracts with local agencies to provide these guides for small groups of its travelers. For example, having a Hungarian show you the sights of downtown Budapest is so much more satisfying than hearing someone drone on about it on a headset. Sharing a beer with a German on a tasting tour is almost like being invited into his house.
If I ask you to share one of your own memories involving a tour guide, you’ll probably recall a particularly good one. Maybe you’ll even remember a bad one. Regardless, your stories would support my theory: a top-notch guide can make the what or the where of the tour almost irrelevant. The guide himself or herself can make the difference between a memorable experience and a forgettable one.
Consider, I still remember a tour of a southern plantation with my family from almost fifty years ago. Why? Because the tour guide presented herself in a way that made me think we were being welcomed into her own house. She also had this soft, syrupy unforgettable Southern accent that had me hanging on her every word. Do I remember anything about the plantation? No, but I sure remember the tour guide.
So it was on the Viking cruise. We had good guides and we had outstanding ones. The very best of the dozen or so – ironically – was a young woman working on contract with Viking for the first time, as a stand-in for our scheduled guide in Munich. She was, in every respect, delightful. She started our tour with a greeting and a smile, then a little conversation and questions to break the ice. As she led us from one sight to another, she spoke with an energy and pride in her city that can only be described as vivacious. By the end of the tour, as the saying goes, she had us feeding out of her hand. I was so enthralled I forgot to take a picture of her.
But we also had a lesser guide a few days earlier in Vienna, who I’d describe as a speed-walking encyclopedia. He led us on a many-thousand-steps rush through the sights, filling our heads with facts and figure as he went, in a pretty thick Austrian accent. He never smiled and I don’t think we ever stopped walking. Can’t remember much about that tour (or him for that matter) because it was a rush-rush blurry overload of the senses. I need to go back to Vienna again someday so I can (literally) stop and smell their famous roses.
Courtesy of Viking and those many tours near the Danube, I present to you, therefore, the attributes of the consummate tour guide:
- A local, familiar with the city or sight at hand through regular exposure.
- A personality; warm, friendly, energetic, and engaging.
- An overflowing font of knowledge on his/her subject, able to answer just about any question thrown their way.
- A storyteller, able to weave anecdotes at will into the facts and figures to keep it interesting.
- In tune with his/her audience, making adjustments to the tour as necessary (ex. “Am I going too fast for you?”)
If you take enough sightseeing tours, you’ll know whether your guide is missing one or more of the above within the first five minutes. You’ll also know whether the next hour or two will fly by or drag on for all eternity. If your guide checks all five boxes, consider yourself lucky. Most of us aren’t cut out for the job (myself included), whether we like to think we are or not. It takes a special set of skills to be the leader everybody wants to follow.
Life In A Word 