Hello, I’m Veronica
The sky is not completely dark at night. Were the sky absolutely dark, one would not be able to see the silhouette of an object against the sky.
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Calling… Into Question
When I first started piano lessons as a kid, my teacher gave me a little book of scales and keyboard exercises called “Teaching Little Fingers to Play”. I came across that book again recently, and the title made me think about smartphones. Our grandchildren will get their very first phones one of these days, on which they’ll be teaching their little fingers – not their little voices – to play. Maybe the first word they should type is T-R-O-U-B-L-E.
Travis Tritt also wrote “T-R-O-U-B-L-E “, one of his country music hits from the 1990s. The song’s chorus starts out with Well hello, T-R-O-U-B-L-E, Tell me what in the world, You doin’ A-L-O-N-E. Kind of describes kids and their smartphones, doesn’t it? They let their fingers do the talking instead of their voices. It’s hardly a personal relationship with whoever’s on the other end, but more like the one you and I’ve developed through our back-and-forth blog comments.
If you’re an adult with kids who have smartphones, you’ve probably had the following conversation at some point in their lives: Daughter: I talked to Jacob today. Dad: Did you actually TALK to Jacob? Daughter: Well no, we were texting but you know what I mean. Sigh…
Telephones in transition In a sense (or several senses), smartphones weaken our human connections instead of strengthen them. Think about it: before the traditional telephone our default means of communication was face-to-face (sight). Then the telephone comes along and we go ear-to-ear instead (sound). Then the smartphone replaces ear-to-ear with typing (touch). On the one hand it’s technical evolution; on the other, social regression.
Have a conversation with most members of Gen Z and you’ll want to type A-W-K-W-A-R-D. The dialogue (if there actually is a dialogue) doesn’t flow. They’re hesitant to offer insights or ask questions because they can’t back up the cursor and retype to get their words just right. There are moments of uncomfortable silence; lots of them.
Moments of silence used to be a good thing. Flashback to my teens, when a relationship with a girl meant spending a lot of time on the phone, defined as a corded handset held up to the ear (instead of a speakerphone where you multi-task). Those conversations were priceless to a young person. Phone calls helped to overcome shyness, and were practice to express feelings or ask a girl out on a date. Sometimes we’d just stay on the line in silence, enjoying the fact we were the only person in each other’s moment.
The style I grew up with Phone calls also helped me learn to talk to adults (and credit to my parents for not making them for me). I still remember those first few dials to people or businesses, nervous over the fact it was me initiating the conversation. What do I say? Won’t I sound stupid? I hope my voice doesn’t crack.
Texting absolutely has its merits, as a recent article in The Atlantic argued. When exchanging brief, useful information, texting is dreamily efficient because there’s none of the “water cooler” effect. As they say, get in, get out, and move on. But when it comes to opinions, recommendations, or more detailed information, phone calls are essential, if only to allow the voice to add emphasis and/or emotion. The Atlantic article made several arguments in support of the “gauche” phone call but surprisingly, “developing conversational skills” didn’t show up until the final paragraph.
Budding conversationalist When I moved away from Colorado after almost thirty years, I left behind a particularly close friendship, one where we’d see each other weekly for an outdoor jog together. But thanks to Zoom, I didn’t really leave it behind. Once I got to South Carolina we looked at our calendars and booked a monthly videocall, where we could have the same conversations we had on the trail, with added ability to share photos, links, and documents in the moment. Our conversations are as spontaneous as they were when we were face-to-face. It’s a great way to keep in touch and maintain a relationship because technically… it’s a phone call.
Maybe Gen Z will figure this out before Gen A takes its rightful place as America’s youth. If you can’t be face-to-face, at least pick up the phone and have a voice call. Keep the topics light and spontaneous. Let the conversation flow, and don’t get distracted by typing, emojis, or multi-tasking. Build the relationship.
Dare I say it, there’s another word to be spelled on this topic: A-I. I can envision a day when you’re talking to a friend, only you really aren’t because he or she has created an avatar who looks, talks, and thinks just like they do. Heck, maybe their avatar is talking to your avatar, and you’re not even around to witness the conversation! I’d call that another way to spell T-R-O-U-B-L-E.
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Setting Little Booklets Free
In Breaking Away, the charming little movie about bicycling and broken dreams, there’s a scene where Barbara Barrie talks with her son about her passport. She’ll never really use it, she says, but she carries her passport all the time so she can present it proudly if ever asked. With newfound hindsight, I should’ve held onto my wife’s passport as tightly as Barbara Barrie held on to hers.
If you have a passport, you know the drill. Every ten years you have to renew the little book. The process is cumbersome, even online, because the authorities ask for almost as much information as they did the first time around. Everything goes into the (re)application except a copy of your birth certificate. Three pages of personal information later, you print, date, and sign, attach an unflattering black-and-white selfie (no smiling!) and mail it in together with your expiring passport.
So far so good with the hindsight. But as soon as I went to the post office last October I made a big boo-boo; the so-called fatal error. The desk clerk convinced me to send the application through regular mail. “Save your pennies”, I remember him saying. “After all, you’re sending through one government entity to another government entity. What could possibly go wrong?” So I saved my pennies… and that’s the last I ever saw of my wife’s passport.
Did this machine eat my wife’s passport? Okay, maybe not ever. Perhaps the little booklet eventually finds its way home after completing whatever misguided tour it’s been taking. Or maybe, as our travel agent was quick to suggest, it was mangled and shredded by the sorting machine of an automated postal facility. Or maybe #3 – the one that has me staring at the ceiling into the wee hours of the night – it’s the latest identity of the head of an international drug cartel.
Laugh or feign horror at my expense, but you can’t blame me for wandering to the worst case scenario these days. The outside of the mailing envelope said “National Passport Processing Center” while the inside contained what obviously feels like a passport. Easy pickings, especially for an enterprising minimum-wage postal worker. My recurring thought: why didn’t I fork over the fifteen bucks for a secure, insured, overnight envelope? Because I’m cheap, that’s why. Ah hindsight, thee be a cruel character.
Where o’ where did you go, little book? Not that you’ll ever need it (because you’re learning from me) but there’s an easy process to report a “lost or stolen” passport. You provide as much information as you can and if you’re lucky the authorities identify and “decommission” the missing booklet, reducing it to mere paper and plastic in the hands of another. But that still left my wife with no passport, which meant filing a new (not “re”) application. Dig out the birth certificate, take another photo, make an in-person appointment with the local post office, and pay another application fee. Mercifully, I watched that application get sealed into one of those secure/insured mailers before disappearing down the conveyor belt.
My first inkling of identity theft hit when our credit card company informed us of a $500 charge from a merchant in Germany, a company I didn’t recognize (and couldn’t begin to pronounce). My second inkling hit when our travel agent tried to make charges for the trip we needed the passports for, and our other credit card was rejected. One inkling makes you pause, but two inklings? That pushes the big ol’ panic button. But the god of credit cards must’ve been looking down on me favorably because the first charge was cancelled while the second charge was only denied because our travel agent had an old card on file. In other words – to my knowledge – we’re talking random events instead of identity theft.
There’s a happy ending to this story. (Actually, it’s more like an intermission since the authorities sent me a letter saying my wife’s passport is still lost or stolen until it’s not.) We have new passports now, which means no renewal process for another ten years. Our compromised credit card was cancelled and replaced. And we froze our credit in case a “new wife” out there tries to open accounts. I’m not convinced that’ll ever happen but I’m breathing easier as the months pass by. And rest assured, I’m keeping our little booklets secure so nobody can, you know, “break away” with them.
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Keeping Score at the Grocery Store
In the chaos of the supermarket a few days before Christmas, milk, eggnog, and a package of those Li’l Smokies sausages fell into our shopping cart. These items don’t usually find their way into our frig but the year-end holiday meals somehow demanded them. If the market wasn’t so frantic I would’ve also whipped out my phone to see if these purchases deserved my dollars. After all, just about everything we use in the kitchen (and bathroom) these days has a little numeric value lurking just below the surface.
Nacho Cheese Doritos are now a “5” in my world. You might say pretty good! until I tell you that’s on a scale of 1-100. But let’s say you choose Blue Diamond’s Almond Nut-Thin Crackers instead. The number skyrockets to 84. A roll of Wint-O-Green Life Savers earns a 28 while a box of Tic Tac Freshmints doubles the number. Nature Valley Granola Bars? 51. Heinz Ketchup? 33. And in the ultimate insult to products considered “food”, perfectly round Nabisco Oreos earn a perfectly round 0/100.
What’s with all the tallying, you ask? The numbers are simply the output of a little smartphone app called Yuka, which joined my personal parade of subscriptions last May. In the words of its young French founders (Julie, and brothers Francois and Benoît), Yuka “deciphers product labels and analyzes the health benefits of foods and cosmetics”. Plain English: Scan the barcode of anything in the supermarket and Yuka tells you whether to buy it or not.
Candidly, it wasn’t the numbers that sold me on Yuka. Rather it’s this: the app is completely ad-free because brands cannot pay Yuka to advertise their products. In other words, the numerical ratings I’ve shared are generated objectively, using common perceptions of the health benefits of ingredients. Yuka has rocked the small space known as my kitchen pantry.
Never is this overhaul more evident than with “cosmetics”, Yuka’s catch-all for everything you find in the bathroom. In the last eight months I’ve swapped out my deodorant, mouthwash, shaving cream, shampoo, and face wash for items with better Yuka numbers. Five products I used every day and purchased for years just went flying off my medicine cabinet shelves, replaced by other products that are healthier on and in me (including Aveeno’s facial cleanser, which earns a perfect 100).
Yuka (the name is a nod to Yucatán) is about more than scan-and-score. You can also simply search on products, mining a database of five million entries. Even if a product isn’t in the database you can enter the ingredients from the label and Yuka will give it a number. And if that number is lousy (like it is for your Oreos or my L’il Smokies) Yuka will point you to a list of alternatives with better numbers. Again, Yuka doesn’t recommend one product over another; it just presents the numbers for you to consider.
In a nod to the healthy habits of Europeans (who favor fresh foods), Yuka’s founders realized its app was most popular in America, where we are so fond of packaged products. So they packed up their French offices and French families and moved to the middle of Manhattan – temporarily – to better connect with their target audience. Eventually they’ll head back home but not before Yuka is sure to land on the smartphones of millions of Americans.
Here’s one more aspect of Yuka I appreciate: the founders take time to communicate with their users. In the eight months I’ve subscribed, they’ve sent me twelve emails with interesting articles about healthy eating, healthy “cosmetics”, and the entertaining evolution of their little company (which includes a dog as an employee). They also sent me a fun video of their first few days in New York City. And just last week I received a year-end recap of my app use (93 products scanned with an average score of 46). No advertisements and no product pushes.
The subscriber version of Yuka is $15/year (you can try a more limited version for free), which includes the convenient scan-for-a-score feature. Furthermore, your subscription dollars are what keeps Yuka in business, instead of funding manufacturers who’d like nothing more than to push their products on you. That’s just one of the reasons I now keep score at the grocery store.
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Christmas Customs Crisis?
In the 1971 movie Fiddler on the Roof, the musical numbers are familiar even fifty years after the fact. Songs like “Matchmaker, Matchmaker” and “Sunrise, Sunset” play in my head in the voices of those long-ago performers. But it’s the opening number – “Tradition” – I hear most clearly, in the robust voice of actor Topol. The lyrics, covering the expected roles of father, mother, son, and daughter, speak to maintaining things as they always were. Which brings me to Christmas, and my family’s somewhat threatened traditions.
The easy way out here would be to list mine and ask you for yours. We’d probably have some traditions in common and others we’d be hearing about for the first time. Instead let me ask, are any of them robust enough to make it through the long haul? As fast as the world is changing, you have to wonder what Christmas celebrations will look like ten and twenty years from now. Seriously, do you expect hard-copy Christmas cards in the 2030s? (Will you even have a mailbox?)
The Christmas tree is a good place to start. As I’ve blogged about before, our tree is always real (versus artificial), purchased from a nearby lot after choosing the best fit for the house and budget. This year however, I admit to a pause when I saw the price tags on the branches. I swear the cost of Christmas trees doubled from 2022. Economics says it’s a case of supply and demand, but in this case both are declining. Tree farms surrender to developers. The preference for artificial trees has risen steadily over the past fifteen years (to 77% of us now). So less trees and less demand. My 2030 Christmas may include an artificial tree whether I like it or not.
Christmas dinner faces a similar challenge. The beef tenderloin we prefer for our celebration is a once-a-year luxury but it’s about to become a never-a-year purchase. Even at a big box like Costco a trimmed tenderloin sets you back $40 a serving. You start to wonder if burgers wouldn’t be just as satisfying simply for the money saved. Even better – snacking throughout the day, and then your Christmas dinner appetite will be satisfied by a few side dishes and dessert?
Christmas (Eve) church already faced its toughest test (COVID) but did it really survive? I remember the service we attended in 2020… from the “comfort” of our car with the preacher and the choir at the edge of the church parking lot. The next two Christmases brought parishioners back indoors… but in far fewer numbers. I admit to getting comfortable with “laptop church” every now and then, but Christmas Eve will be in person as long as there are sanctuaries and services.
Christmas carols may be the one tradition where serious change is in order. Maybe you heard; Brenda Lee’s 1958 version of “Rockin’ Around the Christmas Tree” hit #1 on the Billboard Hot 100 this year . That’s “staying power” (maybe staying a little too long) but it also suggests we’re not creating enough new music. And how many versions of “Baby It’s Cold Outside” are we going to make before we decide not to change the lyrics but rather to ditch the song once and for all? Bing Crosby, Nat King Cole, and Karen Carpenter will always have a place on Christmas playlists. The rest are getting old and it’s time for more “new”.
Christmas lights don’t leave much room for debate. Not only will they be shining brighter than ever in the 2030s, they’ll be holographic, animatronic, and experiential. Instead of a drive-thru Christmas display, the display will probably drive through you. You’ll also have the option of enjoying your neighbors’ displays from the comfort of your living room (using the “mixed reality” headset you got for Christmas).
Finally, Christmas movies have pretty much run their course because you can only spin so many stories around the holiday (and anything on the Hallmark Channel doesn’t qualify as a movie). Having said that, I’ll go to my grave watching It’s A Wonderful Life every December. Even if there are no Christmas cards, tree, or dinner, and I’m tortured with yet another version of “Baby It’s Cold Outside”, I know I can always find tradition and the true meaning of Christmas alongside Jimmy Stewart, in a little town called Bedford Falls.
Merry Christmas!
Some content sourced from Wikipedia, “the free encyclopedia”.
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The Give-and-Get Machine
This Christmas season, by tidy coincidence, our family’s Twelve Days of Christmas will give to us six family members, Five Gold Rings, four restaurant dinners, three neighborhood gatherings, two Christmas concerts, and a downtown parade of horses, dogs, and Santa. As if that’s not enough “get” this year, we’ll also have a couple dozen presents under the Christmas tree… most processed through the Give-and-Get Machine.
I’ll get to the Machine in a minute but let’s start with the exception. In early October I walked into a local retailer, picked out a gift for my wife, and handed over a credit card. In exchange, the clerk handed over my purchase in a small paper bag. I took it home, wrapped it myself, and – two months later – placed it lovingly under the Christmas tree. If you’re thinking, Man you went to a lot of trouble, Dave – I sure hope your wife appreciates it, then you, my friend, are a product of the Machine.
What is the Give-and-Get Machine? It’s technology’s approach to gifting. When you choose to give a gift this year, nine times out of ten you’ll plop down on the couch, open your laptop, and navigate to your favorite e-commerce website. If you don’t know what to give, you can choose between “Last Minute Deals” or “Top Picks for You” (based on previous spending). Once you decide, you’re probably less than five clicks from the finish line, especially if your recipient is in your “Address Book” and you’ve already stored your personal information. Add to shopping cart, choose delivery address, confirm purchase, and you’re done. But wait! You can also add gift wrapping and a message for a few more pennies. Well now, aren’t you the savvy gift-giver!
The convenience of the Give-and-Get Machine is undeniable. After all, my purchase in October meant a one-hour roundtrip drive, to a shop where I may or may not have found something. Add another fifteen minutes once I got home to wrap the gift and add the To:/From: tag. You, meanwhile, accomplished the same “task” in maybe ten minutes, with a mug of hot chocolate and a few keystrokes from the comfort of your kitchen table.
“Task” is the operative word in the last paragraph. Gifting should spring from the heart instead of the Task app of your smartphone, right? Gifting should be a choice, not a chore. Perhaps those of us who default to the easy-out Give-and-Get Machine are missing out on the real meaning of Christmas.
Admittedly, the Give-and-Get Machine includes some really nifty apps. If you’ve ever used Gift Hero (“The Best Wish List Ever”) you know what I mean. GH is the perfect solution for the family that exchanges gifts but has reached the age (or proximity) where no one knows what to get each other. On GH each of you creates wish lists and the lists are shared with everyone else. Once you choose a gift from another GH list it’s marked as “taken” to avoid duplicates. Most gifts are hyperlinked to merchant websites for easy purchase, and you can add notes like color, size, and quantity. Also, GH blocks you from knowing what has been taken from your own list by whom, so the element of surprise remains.
There’s an endless debate with apps like GH. I mean, let’s be honest, it’s easy to skip any and all effort to be thoughtful about what somebody wants for Christmas when you have their list right in front of you. On the other hand, you avoid the occasional embarrassing face-to-face exchange, where the recipient insists I love it when in fact they really don’t, and will probably regift it next Christmas.
Ultimately, the almighty dollar may be the decider between a gift from a store or the Give-and-Get Machine. My wife and I found a nice assortment of books and toys for our Colorado granddaughters this year, at stores we visited both near and far. We wrapped them all up, put them in a large box, and drove down to the post office. The clerk measured the box and its weight and informed me the shipment “had to go by plane” instead of anything cheaper. The cost was more than my annual subscription to Amazon Prime.
Maybe I shouldn’t be so critical of the Give-and-Get Machine after all.
About Me
The sky is not completely dark at night. Were the sky absolutely dark, one would not be able to see the silhouette of an object against the sky.
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